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VCF crashes when trying to export chart to jpeg


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#1 Procat

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Posted 03 May 2012 - 01:57 AM

Hi,

I am running Windows 7, 64 bit and TMG v8.03

I have created a chart in VCF which has a file size of 1.82 mb. I have saved this to my desktop and am trying to export it to a jpeg image.

The Export Image box pops and is then overlayed with the Jpeg Image Settings box which displays Quality 95 & Smoothing 0. The Generating Image message appears at the bottom of the screen.

When I click the OK button on the Jpeg Image Settings I immediately get the error "Visual Chartform has stopped running" - I have waited up to 25 minutes before closing the error box which then crashes VCF. The details are as below (I have generated smaller jpegs with no problem):


Problem signature:
Problem Event Name: APPCRASH
Application Name: vcf.exe
Application Version: 3.2.0.13
Application Timestamp: 46da0bb5
Fault Module Name: vcf.exe
Fault Module Version: 3.2.0.13
Fault Module Timestamp: 46da0bb5
Exception Code: c0000005
Exception Offset: 000f7da2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 1663
Additional Information 2: 1663e505ad4a9d930664d7ef566c0245
Additional Information 3: 7062
Additional Information 4: 7062e302dc5d7bf67e91c7ae40cf4eaa

Thanks.

Edited by Procat, 03 May 2012 - 01:57 AM.

Doug

#2 Virginia Blakelock

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Posted 03 May 2012 - 06:03 AM

Doug -

I don't know the answer to your question about that particular file, but if you plan on printing the chart the much-preferred file format is PDF. In the VCF notes on page 3 in the article here, the jpg image quality of a VCF chart is rated as Poor, and the PDF image quality as Excellent - and preferred by commercial printers.

For information on saving the chart as a PDF file, see the earlier forum message here.

Virginia
Win7 Professional x64

#3 Procat

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Posted 04 May 2012 - 01:45 AM

Thanks Virginia.

For sharing rather than printing.

Will explore the PDF option.
Doug




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