Posted 03 May 2012 - 08:15 AM
I rebooted my computer just in case and tried to run TMG again but found that the icon on the desktop and start menu were gone. Apparently what the update did was remove TMG 8 program files and icons completely rather than just the update files. MAJOR FAIL!!
AVOID THIS UPDATE UNTIL THINGS ARE FIXED.
I guess I have to reinstall.
Windows 7 Ultimate SP1 64-bit Intel Core i3 with 8 GB RAM
Posted 03 May 2012 - 08:40 AM
My update to v8.04 went smoothly with no problems. Win7 Pro x64.
Please read the pinned message 'Re-Installing TMG8' at the top of this v8 forum for specific instructions on re-installing v8.
Posted 03 May 2012 - 10:07 AM
The offered update v8.04 downloaded, closed TMG and started to install.
After a few minutes a message flashed on the screen indicating the install had failed and to try again later.
I went to open TMG but no icon. TMG is not seen going via the START program.
When I looked under Control Panel/Programs and Features there was no TMG file.
Do I need to follow the reinstall instructions pinned above or can I use my original CD (V8.0) and unlock code then run the update to V8.04?
I am in the UK using Win 7 Ultimate SP1 64 bit
Posted 03 May 2012 - 10:09 AM
When I ran the update it did open the WIndows permission dialog which I OK'ed. It went through several dialog boxes then an installer dialog. That appeared to run normally but another a dialog box opened saying there was an error. (I should have made a screen shot but did not.) I clicked OK on that dialog and it appeared to be rolling back the update but then simply hang. This left two dialogs open: the one for the install and the one declaring there was an error. I waited several minutes for these to respond but then had to force close both of them using the Task Manager. After I rebooted, I noticed that the icons were missing and I found the program files gone.
Posted 03 May 2012 - 10:10 AM
You should follow the instructions in the pinned message to remove all remnants of the earlier installation. You can then download the trial version (always the current version) and enter your registration information.
Posted 03 May 2012 - 10:13 AM
Posted 03 May 2012 - 10:22 AM
The update problem occurs because of a remnant left over from the last installation. If you are not having any problems now in v8 and everything appears to be normal, I don't see a need to uninstall again. If you run into a problem with the next update, then you will want to follow the instructions above for re-installing onto a clean slate. Note that at no time are your projects or other user data at risk. The installer does not affect those files.
Posted 05 May 2012 - 12:02 PM
I guess I was lucky. My Version 8.02 appears to still work and wasn't deleted. The uninstall information in the Control Panel was deleted.
I am going to have to try and remember what I did with 8.02 and go through that again? I will read the pinned message 'Re-Installing TMG8' at the top of this v8 forum for specific instructions on re-installing v8. This is not a good sign -- the same problem in 2 updates in a row.
Success. The 8.04 is now installed and working. I did not have to reenter my serial number. Why did the old 8.02 installation leave remanants?
Edited by BigTem, 07 May 2012 - 04:28 AM.
Posted 09 May 2012 - 01:47 PM
This installer is clearly written very badly. I would not accept such shoddy work from my team who build installers for a living. Where can I find an 8.02 installer to put back so that I can get a working copy of TMG?
Posted 10 May 2012 - 11:31 AM
- Ran the in-program check for update and tried updating from 8.02 to 8.04.
- I too got the error message near the end of the upgrade and it rolled back but at least it left me with a working 8.02 still.
- Further attempts at an update runs the installer but when I select the "Install" button from within it nothing happens. Only the Cancel option will do anything.
- Then I tried to deinstall totally to enable me to do a clean install but...I no longer have TMG listed in "Add/Remove Programs" in Control Panel.
So I am now stuck with 8.02 - unable to upgrade and unable to de-install.
I'm sure if I fiddled enough I could work out what program folders to delete and remove all references to TMG from the registry but I have logged in the hope that support can give me the definitive list to save me a lot of time and heartache!
Edited by AndyMD, 10 May 2012 - 01:33 PM.
Posted 10 May 2012 - 01:32 PM
Have you followed Jim's instructions in the pinned message 'Re-installing TMG8' at the top of this v8 forum? That has worked for most people.
Posted 10 May 2012 - 04:38 PM
Posted 11 May 2012 - 10:55 AM
Posted 14 May 2012 - 03:25 AM
If Check for an Update is a problem on your computer, you can update by uninstalling the old version from the Control Panel / Uninstall a program and installing the trial version (current version) from the WG site. You may have to reenter your registration information though I did not have to in Win7 x64. Your three Data File Storage folders are not affected by the uninstall/install, but it is of course a good idea to back up first.
Posted 23 June 2012 - 08:58 AM
Posted 01 July 2012 - 01:32 PM
I downloaded it when I bought it, but it seems to now be corrupted. I'd like to download Version 8 again and start over.
Posted 01 July 2012 - 03:05 PM
Posted 09 August 2012 - 02:34 PM
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