No help files and accent FGS
Posted 15 July 2012 - 03:42 AM
Win 7 Home Premium. TMGv8.04
Melbourne Down UNder
Posted 15 July 2012 - 04:47 AM
The option to use the existing screen accent is under Fonts: Honor screen Accent color conditions (just below the Surname option). The option to color the shaded areas is on the Miscellaneous tab..
Re the Help files. On the top menu in TMG, go to Help / Access Folders. Look in the Shared Program Data Folder and see if the Help file (tmg.chm or tmg.hlp) is listed there. If it is tmg.hlp you may need to download the Microsoft solution here. That is what I had to do.
Posted 15 July 2012 - 05:07 AM
"C:\ProgramData\The Master Genealogist v8"
Posted 15 July 2012 - 12:55 PM
Probably the Help files were in fact installed (so Repair did not help) but were not copied to the shared program data folder. The first time TMG runs after it is installed it creates and populates those three Data File Storage folders - and every time you run TMG it checks to see if those folders are in place. When you delete that folder as Jim recommended TMG will recreate and repopulate it the next time you run it.
As Jim said, the TMG help files will be in the .chm format. However, the VCF help file in that same folder will be in the old .hlp file format not accessible from within VCF. Running the Microsoft solution (the link in my message) will convert that help file to the .chm format for you.
When you are in Help / Access Folders, you can rightclick on the folder path to copy it to the clipboard for pasting into Windows Explorer.
Posted 15 July 2012 - 01:36 PM
No. The vcf2.chm file already exists. (I made it.) By default, Win7 doesn't support .HLP files. The Microsoft hack allows .HLP files to work under Win7.
Running the Microsoft solution (the link in my message) will convert that help file to the .chm format for you.
Posted 15 July 2012 - 09:19 PM
Jim thank you also. Before I do what you suggest I want to confirm that you mean to confirm delete the folder C:\ProgramData\TheMasterGenealogistv8? There is also a The Master Genealogist v8 Installer there as well.Delete that as well?
Posted 16 July 2012 - 02:54 AM
"C:\ProgramData\The Master Genealogist v8"
Do not delete the installer folder.
Posted 16 July 2012 - 08:41 PM
I am wondering if I should delete it and download the trial and hopefully everything will start OK.
Posted 16 July 2012 - 11:27 PM
"C:\ProgramData\The Master Genealogist v8\tmg.chm"
If so, there is some program issue and you need to reinstall. You should follow my recommendations for reinstalling here:
Posted 17 July 2012 - 07:53 PM
When I run TMG it flashes a screen quickly, which I think is recreating indexes. It then opens on the Welcome Screen and the only project I can open is the sample project. I can then close it and go to my project. There is no help file.
TMG v8.0 Win 7
PS I could not follow the instructions to read the help file for obvious reasons.
Posted 18 July 2012 - 03:09 AM
Are you installing the current version 8.04 from the trial version download and are you accepting the default typical installation - not a custom installation?
Posted 18 July 2012 - 09:51 PM
Virginia I clicked on the Acces files and no luck.
Posted 19 July 2012 - 03:16 AM
If it asked you whether to Modify or Repair, that sounds like the installer thinks v8 is already installed - that there is still some vestige of an earlier installation of v8. Were you able to find all the old v8 files that had to be deleted per Jim's link? Do you have hidden files and folders enabled in Windows Explorer?
Yes, you won't find Access Files because that is part of the Help system.
Posted 19 July 2012 - 05:46 PM
I have just gone through the steps again and downloaded the 30 day trial today. Still wants me to modify or repair. I have, and had my hidden files showing. I am contacting Wholly Genes now.
I appreciate the time you have both spent trying to get this problem fixed.
Posted 20 July 2012 - 01:53 AM
I tried going through the process several times today. I finally searched in the "all programs" box and 4 "The master genenealogst" entries showed up. When I got the message these are shortcuts that do not lead anywhere, after checking that, I deleted them.
My next move was to check TMG on a computer that is temporarily stored here. TMG on that had the help file showing. I copied the tmgsetup to my computer. When I ran it it came up with modify or repair. I clicked repair and now I am back to normal.
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