2 replies to this topic

[SimonShaw]

I have just (today) upgraded from v7 to the latest v8 version of TMG.

 

I have a family renunion coming up and wanted to print a couple of Ancestor Box Charts on A3.

 

The one for my mother generated ok, but when I try and generate the one for my father  after I select Create Chart, it starts the VCF application - seems to hang up on "building the boxes" - I get a message saying be patient, but after a few minutes the screen just disappears - no error, no nothing. 

 

The last entries in the _process.log read...

 

08-06-2013, 17:22:05 >********************************************************************************
08-06-2013, 17:28:03 >C:\PROGRAM FILES (X86)\THE MASTER GENEALOGIST V8\vcf.exe "c:\users\alienware\documents\the master genealogist v8\configuration_files\vcfwanc.vcc"
08-06-2013, 17:28:03 >Result      =1
08-06-2013, 17:28:03 >cProcessInfo=@  à    Ü 
08-06-2013, 17:28:03 >cStartUpInfo=D                                                                
08-06-2013, 17:28:03 >********************************************************************************

 

Is this a problem with v8? Is there anything else I can send to help solve the problem?

 

All the best

 

[Virginia Blakelock]

Simon -

 

Does your father's chart include images?  If so, try it without images and see if it completes. VCF will hang on a .png format image.

 

Note your Chart Destination should be 'View in Visual Chartform'.  After you create the chart you can use' File\Export\Save as' to save your chart as a .jpg image.

 

Virginia

[SimonShaw]

Thanks for the reply

 

Creating it without images did work - so I suspect I do have a png file image. Not a problem as I am happy not to have images in that report (although it may have been nice to have that as an error message).

 

I did create it as jpg, but the quality of that is not good enough to print but I see there are articles here about saving it as a one page pdf which then can be printed so I will have a read of them.

 

Thanks again for he quick response

 

Simon