I had to purchase a new computer as a result of a hard drive failure. I had backed up my Master Genealogist program and files to an external hard drive. My new computer has Windows 10. I was able to copy my Master Genealogist files including the installation program to my new computer. But, when I try to open Master Genealogist, I either get an opportunity for a trial version or, if I try hard enough with the installation program, it asks me for the serial number of my account. I do not know the serial number since that was on my dead computer. Is it possible to obtain this serial number many years after purchase of the program?
Windows 10 and TMG 9
in The Master Genealogist v9
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I had to purchase a new computer as a result of a hard drive failure. I had backed up my Master Genealogist program and files to an external hard drive. My new computer has Windows 10. I was able to copy my Master Genealogist files including the installation program to my new computer. But, when I try to open Master Genealogist, I either get an opportunity for a trial version or, if I try hard enough with the installation program, it asks me for the serial number of my account. I do not know the serial number since that was on my dead computer. Is it possible to obtain this serial number many years after purchase of the program?
Bruce