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Mule2303

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Posts posted by Mule2303

  1. Posted · Report reply

    Hi Roich

     

    Good news well done. And well done Jim.

     

    I tried the same steps, but cannot uncheck the External Exhibits flag, even when I uncheck the Project Data Files flag, External Exhibits remains checked and yet i don't have any 'Physical External Exhibits'. I just went through my entire list of Internal Exhibits in the Exhibit Log and all are viewable, IE, no frowny faces?

     

    Any ideas?

  2. Posted · Report reply

    Hi Guys, I tried the same test Roich made in another post but for the same problem when using XP. I opened the sample project and successfully made a backup into my backup folder set up in preferences. So seems to point to an issue with my project perhaps. I also tried to backup my TMG8 project to my TMG7 backup folder and that also gives the same error message.

     

    I know you guys are busy trying to solve this but can someone please advise the contact details for technical support, I have sent two mails now and still no response?

     

    Regards

     

    David

  5. Posted · Report reply

    Hi Guys, well I have tried everything you have suggested and no joy. Even went to the lengths of uninstalling, clearing left over TMG8 folders. Registry Clean, turn off Virus scan and reinstall and restore from TMG7. Exactly the same problem. Ran the checkdsk utility before and after. I don't know where to go from here other than to contact support. Which I already did some 10 days ago but have not received any reply from them.

     

    Can someone please confirm the contact details for support - maybe I got the details wrong.

     

    Kind regards

     

    David

  7. Posted · Report reply

    Hi Robert and Jim.

    Thank you both for trying to help with this. I changed the path in preferences by browsing to point to My Documents, initially TMG8 did not accept this and kept referring to Documents. So I manually changed the path in preferences by inserting the 'M'y followed by 'space' in front of the word 'Documents' and then it remembers 'My Documents'. I tried the backup with only filters and accents and it still reports the same error with invalid path. Then I changed the preferences to point directly to my Desktop to eliminate any lengthy paths and this still failed.

     

    What is puzzling me further is if I exit the program and then answer yes to the prompt to backup, it states the project is in use elsewhere and cannot be backed up. So either way choosing Back Up from the menu gives me an invalid path, and choosing yes to Back Up when closing the program gives me Project in Use and cannot be backed error. Any further suggestions most welcome. Should I try a new restore from TMG7 or a fresh install of TMG8. I had used the Beta version 8 before purchasing the released version. But uninstalled that prior to installing the released version. Could that have caused a problem?

     

    Looking forward to your replies..

     

    Kind regards

     

    David

  9. Posted · Report reply

    Hi Jim, strange I did post a reply to your questions, by can't see them in this Topic? So apologies for the delay in answering.

     

    Answers below.

     

    Operating System: Windows 7 Home Premium - 64 Bit

     

    Windows User Account: 'David'

     

    Path from Preferences: C:\Users\David\Documents\The Master Genealogist v8\Backups\

     

    PS - I have tried running the program as Administrator and it makes no difference.

     

    Regards

     

    David

  12. Posted · Report reply

    Hi Forum

     

    I recently upgraded from UK Gold TMG 7 to UK Gold TMG 8. I followed the instructions to restore from a backup from TMG 7. This all went okay. However, I am unable to create a backup from TMG 8. When I attempt to perform a backup in TMG 8 it consistently reports ‘Invalid Path or File Name’. I think it has something to do with the program thinking the file is already in use and therefore cannot be backed up.

     

    I have checked the paths for the project as source and the folder for the backup target and these look okay. I have closed the project in both TMG 7 and 8, and restarted the PC. Thinking this would free the file (if this is the cause), unfortunately that didn't work.

     

    Any suggestions welcome...

     

    Regards

     

    David

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