Hello, I'm helping someone transition to a new computer. Their old computer had TMG 7 on it, along with several project files.
I copied all their files to the new computer, and installed TMG 9 also. We also updated to 9.03. I am able to open up all their old projects (after a backup and update) and see the contents, and they seem to work properly - except for one. One of the files updates like the others, but opens up blank. No data in it whatsoever.
I restored the backup - same thing.
I restored an older backup from an external hard drive - same thing.
The old computer with TMG 7 is not available to try and open the un-updated files on.
I'm a newbie with TMG, but experienced and confident with other computer issues.
Updated project file in TMG 9.03 is empty?
in The Master Genealogist v9
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Hello, I'm helping someone transition to a new computer. Their old computer had TMG 7 on it, along with several project files.
I copied all their files to the new computer, and installed TMG 9 also. We also updated to 9.03. I am able to open up all their old projects (after a backup and update) and see the contents, and they seem to work properly - except for one. One of the files updates like the others, but opens up blank. No data in it whatsoever.
I restored the backup - same thing.
I restored an older backup from an external hard drive - same thing.
The old computer with TMG 7 is not available to try and open the un-updated files on.
I'm a newbie with TMG, but experienced and confident with other computer issues.
Any words of wisdom for me?
Thank you!