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Pedigree chart not populating

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I am trying to create a 4-generation pedigree chart. I have my focus person selected (my dad, but also tried with my mom). I click on options, I have it set for 4 generations. Under 'style', I have it checked for 4 generations. Under 'surety', I have it checked for no threshold. When I click on 'create report', the report has 'an unknown person' & 'an unknown person' as spouse, but no ancestors. I've closed and reopened the program, and still I end up with the same thing. I've used TMG for over 15 years, but haven't used the reports. I've got over 23,000 people in my database. I'm clueless as to what I'm doing wrong or need to do...

Edited by Dar*Dar

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