crypczyk 0 Report post Posted November 18, 2009 Twice in the past three months when I went to open TMG, I have gotten the following message: "Structure version is missing. Contact tech support for assistance." Both times I immediately shut down the program. When I went to try to open TMG again one minute later, the program opened and everything seemed to work fine. I have also used TMG multiple times inbetween these two occurences without problems -- but seeing this message twice makes me think something is wrong. I'm also having serious problems trying to back up my files to a CD. The backup process starts with the Wizard, and you can see on the screen that data is being backed up --- and then after 2-3 minutes the program freezes. Some data has been backed up, but not all of the files. I've tried multiple different CD's, but nothing seems to help. Any chance the "structure version" message is related to the backup problems? I'm using TMG 6.07 -- If anyone has any suggestions on what the message means -- or why I might be having backup problems, I'm all ears! Candy Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted November 18, 2009 The 'structure version' message seems to be a timing issue when TMG is starting up and checking the version of the project. It is a minor glitch in the startup and not indicative of anything more serious. I have found that if I open TMG with the Welcome window (Preferences / Startup and Exit / Show Welcome Window) I do not get the problem. If you are trying to backup directly to a CD, instead make your backup to a folder on your hard drive and copy the backup file to the CD. With some systems you cannot backup directly to an external medium. Virginia Share this post Link to post Share on other sites
crypczyk 0 Report post Posted November 19, 2009 The 'structure version' message seems to be a timing issue when TMG is starting up and checking the version of the project. It is a minor glitch in the startup and not indicative of anything more serious. I have found that if I open TMG with the Welcome window (Preferences / Startup and Exit / Show Welcome Window) I do not get the problem. If you are trying to backup directly to a CD, instead make your backup to a folder on your hard drive and copy the backup file to the CD. With some systems you cannot backup directly to an external medium. Virginia Thank you for such a quick response! I'll get that a try. Share this post Link to post Share on other sites
