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Kay Schmidt

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Posts posted by Kay Schmidt

  2. Posted · Report reply

    OK, for anyone interested. I think the Comcast Constant Guard was the problem. I uninstalled it and now TMG is working properly. There must have been something in an update during the night that messed things up. Long story, but I found a topic online about that program not working with the keyboard that clued me in. I could use the mouse to navigate around in TMG, but couldn't enter any data.

     

    KayS

  4. Posted · Report reply

    After my computer required a restart this morning, I had the same problem with TMG8 refusing to open. Nothing happened when I clicked the icon or used the Start menu. I ran the Microsoft FixIt program and checked the registry for the values shown at the Microsoft website. TMG would open once after each restart, but as soon as I did some typing/editing, TMG would just disappear.

     

    I also tried turning off Norton SONAR and setting TMG to open with the welcome window. Each time, TMG would start once after the restart and suddenly close after I typed a few things.

     

    My computer was set up to open in Normal mode - which Chappy's wasn't. So I changed to Basic mode, and voila, TMG seemed to be working OK. I decided to change back to Normal startup mode and restart my computer again. TMG opened and allowed me to edit a tag. I haven't done much yet, but I think it's still working.

     

    Seems like a strange thing to happen - TMG has always worked flawlessly for me before. Does anyone know what's going on?

     

    KayS

  5. Posted · Report reply

    Using TMG v8.4 on Windows 7. Just a small problem thought I'd mention. The screen preview of the Individual Narrative is inserting unwanted line breaks. This appears in my Will tag for a witness as shown below (the date is on a line by itself, and a period by itself on the line below). The report is fine when generated to a Word file.

     

    ...will of her father Samuel Falconbridge dated 25 Nov

    1858

    .

     

    I've checked the tag sentences which appear to be OK.

     

    KayS

  6. Posted · Report reply

    Thanks, Virginia. That worked. I've downloaded both v7 and v8, brought in my main project, and everything seems OK in both versions. Had errors the first time I tried to restore in v7, but think the problem was either with file locations or some of the configuration details. The second time worked. All relatively painless. Yay!

     

    KayS

  9. Posted · Report reply

    After reading through numerous posts here and on the TMG-L Archives, I think it might be easier to ask my specific questions. Here's my situation:

     

    * I am using v7.4 on my old computer and still have some v6 projects that have not been upgraded.

     

    * I would like to install v8.2 on my new computer and have a gift certificate with a Dec 31 2011 expiration date (I was told it would still apply when I went to v8).

     

    Should I reinstall v7.4 on the new machine? And if so, how?

     

    Should I download the 30-trial or buy the regular version V8.2?

     

    What is the procedure for getting projects from the earlier versions into v8?

     

    Feeling overwhelmed. Thanks for your help.

    KayS

  11. Posted · Report reply

    I have just reinstalled v6 on a new computer (Windows XP) and restored my projects with all customizations. In the process I reorganized the file structure to be more like that used by TMG7. In My Documents, I now have a TMG Projects folder with a subfolder for each project, a TMG Backup folder for backups, and a TMG Reports folder for report output. I did not change anything in the C:\Program Files\The Master Genealogist folder.

     

    I can run the Individual Narrative report from the Reports menu just fine, but the Ind Nar Preview report on the Reports Toolbar doesn't work. I get an error message that says: "The folder C:\Documents and Settings\Kay Schmidt\My Documents\Kay\Genealogy\Reports does not exist." That was the old location for report output. Anyway, TMG freezes and I have to Check for Update to exit. I get the same error again asking if I want to create a new folder (I don't). If I say no, it takes clicking Abort twice to kill TMG.

     

    Any ideas on how to get the button on the Report Toolbar to work would be much appreciated.

     

    ... Kay Schmidt

    Oregon

  12. Posted · Report reply

    The Sample project is in the Sample folder in the main TMG installation.  To open it, go to the File menu > Open project, up-arrow to the main tmg folder, doubleclick on the Sample folder and select the sample__.pjc.

     

    Sometimes when tmg is 'locked', Center the Current Window and Check for an Update are still active on the dropdown menus even though most other menu items are dimmed.  There are some instances when Center the Current Window will 'unlock' tmg.

     

    With the Individual Narrative Preview, try going into Properties - on the report definition screen - and selecting a specific printer instead of using the default setting.  While testing this, I ran into the same problem and that fixed it for me.

     

    Virginia

     

    Virginia,

     

    Thanks for your reply.

     

    The main menu bar isn't visible when TMG locks up with these reports. It's not hidden behind anything--the menu options are just not there in the toolbar area.

     

    I have the sample project and tried the problem reports with it. Everything seems to work fine with that project.

     

    I also selected my specific printer in the report options as you suggested.

     

    Then I went back to my own project, and now the reports seem to working OK. Since I changed a couple of things, I'm not sure what actually resolved the problem.

     

    Thanks again ... Kay

  13. Posted · Report reply

    I also am having problems with 6.07 that weren't there before.

     

    I was working on an "unrelated" entry and saved to find that I had gone back to focus on my 1:1 entry. I searched for the person that I wanted, tried to add a "wife" and it offered to give me personally a second one (don't tell my first one).

     

    Thanks - Terry

     

    Something similar has happened to me with v6.07. It seems to occur after working quite a while, adding lots of people, or merging two people. Then when I add a tag to the current person and click OK, the tag is there but was added to a different person. Or when I choose a person from the list on the View menu, TMG won't go to that person.

     

    The Maintenance routines don't fix the problem, but everything works OK again if I exit from TMG and start afresh. I have never lost data (that I know of).

     

    Don't know if this is the same issue, but it is annoying.

     

    Kay in Oregon

  14. Posted · Report reply

    You might try restoring the default configuration for the Individual Narrative Preview - using the Delete button under the configuration name.  Sometimes that will clear up a report problem.

     

    If tmg still appears to be locked up, try Windows > Center the Current Window first; if that does not work go to Help > Check for an Update (you can then cancel the update).  This allows tmg to shut down normally, closing its open files and avoids possible problems later.

     

    In the Journal Report, are you using embedded citations?  If you run the same report in the Sample project, do you get the same lock up?

     

    Virginia

     

    Restoring the default configurations didn't solve the problem.

     

    And you can't choose either of those menu options if TMG is locked.

     

    How does one obtain the Sample project. Either I never loaded it or deleted it at some point. The only CD I have of TMG is back at version 4.

     

    Thanks ... Kay

  17. Posted · Edited by Kay Schmidt · Report reply

    You may need to map the network location to a drive letter, instead or using the URL

     

    Wow! I had forgotten about mapping to the drive.

     

    That did the trick and got rid of the error message in the Backup wizard about not finding the drive.

     

    HOWEVER, the problem remains that you should be able to cancel out of the error situation without having to CTRL-ALT-DEL.

     

    Thanks for the tip!

  18. Posted · Report reply

    When you are at the point in the Backup Wizard where the full backup path is showing (step 2 from memory) try the [...] on that entry, and try to navigate through the file selector to to same folder on the network - I suspect that at that point you can't navigate to that folder, so the next error is a direct consequence.

    What can and can't you do/see?

     

    In Step 2, the [...] buttons for both Select Project and Select Backup File are grayed out. I cannot click on them. Other options are available.

     

    Kay

  20. Posted · Report reply

    The Backup wizard has trouble with backing up to another computer on our home network. In Preferences, I have the path for Backups set to the appropriate folder on the other computer (\\Rich\rich c drive\Kay's backup\TMG v5\ ). When I start the Backup wizard, it shows that path for the backup file in Step 2. Then I click Finish and click Yes to overwrite the existing backup file.

     

    A) At this point I get a Program Error window that says: "Invalid path or file name." with options to Cancel, Ignore, or Help. TMG executes the backup just fine if I click Ignore.

     

    B) But things get ugly if I click Cancel. A prompt asks "Would you like to back up the c:\Program Files\The Master Genealogist\projects\Kay\Kay__.PJC now?" with options Yes, No, and Cancel. There is no way to escape!

     

    b1) If I click Yes, I am returned to Step 1 of the Backup wizard. If I click Cancel there, I get a Program Error message that says: "Unknown member ROTOOLBARMAN." with options to Cancel, Ignore, or Help. The buttons on this window don't seem to do anything. The 3rd time I click Ignore it says: "Nesting error." If I click Ignore again, it says: "File 'shutdown.prg' does not exist. 0" with options to Abort, Retry, or Ignore. Nothing really works. Eventually I have to CTRL-ALT-DEL to shut TMG down. Which give me a Microsoft Visual FoxPro window that says: "Fatal error; Exception code C000000" etc .... Finally I can click the button to end TMG.

     

    B2) If I click No, it's back to point B above.

     

    B3) If I click Cancel, I get a beep and nothing happens. I'm still at point B.

     

    No matter which buttons, you try, ultimately you can't cancel a backup. The only safe thing to do is click Ignore at point A.

     

    This is MOST distressing!! You should be able to cancel more easily that that no matter what kind of backup you are doing.

     

    Please look into fixing this problem.

     

    Regards,

    Kay Schmidt

    Oregon

  21. Posted · Report reply

    Ever since I can remember, the installation process does not seem to end properly. During the install, the screen shows pages flying from one folder to another.

     

    While that is still happening, a window pops up telling me I need to to restart my computer. The lack of some indication that the process has been completed successfully leaves me with an uncomfortable feeling.

     

    I am not a novice computer user, so I can only imagine how inexperienced users might feel.

     

    Just thought the programmers might like to know.

     

    Thanks for providing a great product and excellent support.

     

    Kay Schmidt

    Oregon

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