Qwan

Recently Charter Security Suite identified some kind of malware or virus in my tmgsetup.exe file and it changed the file name to tmgsetup.0xe. I can't seem to download the tmgsetup.exe file from the forum. Each time the download fails. I can't delete the .0xe file or change the name because it will only allow the administrator to do either process. I don't recall how to sign in as the administrator. I'm the only person who uses this computer. My program seems to be working fine, but I want to have a copy of the setup file in case I need it in the future.

Problem solved. Reported problem to virus protection program. Used virus protection program to delete the re-named files. I excluded the tmgsetup file from being scanned. I turned off the virus protection and downloaded a copy of the tmgsetup file from a backup copy I had in the cloud. Turned back on the virus protection program. Re-scanned computer and the tmgsetup file is still there and wasn't flagged or changed.

I can't delete, re-name, or move the file: tmg9setup.0xe. It tells me I need permission from the administrator. I am the administrator and there is no password. I am logged on as the administrator and there are no other user accounts. I've tried multiple times to download a new copy of tmg9setup.exe but every time I get a message "failed - download error".

I am the administrator and there is no password. There are no other user accounts. I am logged in as the administrator. I get a message that "file access denied" and that I need permission from "Barb-PC\Barb" to make changes to this file. That is the name of my computer\administrator account.

Thank you, Virginia. That solved my problem!

I am also having a problem with Visual Chartform. I try to create a descendant box chart or an hourglass chart and I get a message that "Visual Chartform has stopped working." Strangely, it will work for some people in my data set but not for others (the ones I happen to want). With certain people, it always fails and with others, it seems to always work. I've run all the maintenance features with no change. I have the gold edition version 8.04, running in Windows 7 on a 64 bit operating system.

I'm using version 8.04.0000 Gold Edition. My picklist has many duplicates that are identical-- identical name, identical spelling, ID, birth, death, father and mother. No matter which I choose, they take me to exactly the same page. I've tried all of the maintenance options - several times. How do I get rid of these duplicate listings in the picklist? Thanks!