Neil Grantham

No. Several more people running AVG (and only AVG) have encountered this. That should tell you something if it hasn't already. AVG has a long history of false positives. Indeed - I've reported it to AVG

I think it would be more useful to ask AVG to look into it. The TMG file seems innocent. I've scanned it with three other virus checkers. None report that it might be malware. Robert I hope you aren't running 3 virus checkers on one PC/laptop!! A sure fire memory killer!

OK, so more and more are getting this. Is it time that Support took a look in to this?

Has anyone else had this problem? My AVG 2012 (free version) has just completed a scan, and moved ...\The Master Genealogist v7\viewer\tmgss.exe to the virus vault with the "Luhe.Fiha.A" Infection Has anyone encountered this? I assume this is a false 'infection' I'd like to know if anyone else has seen this - and maybe a comment from support, before I restore it from the vault. What exactly is the tmgss.exe viewer? Neil

That was the 30-day trial period. There is no 'trial version'. Probably semantics Jim! I'd have to disagree as the WG main page clearly states (and has done at least since the release of v7 from memory) "Download a 30-day free trial" I have, but it is rendered useless by the Beta issue

Great article Terry Many thanks. The original of this post had a brief backup/restore synopsis that stated to only backup data. It's now been removed, and on checking, it seemed to be a verbatim copy of the details for the Beta release.

The installation/method of converting 7 to 8 seem to have been edited out of this post? The post had mentioned about only exporting V7 'basics' IE no layouts etc So, there seems to be a lack of clear explanation anywhere on how to best Install 8 and use your V7 data (unless I am missing something obvious?) Also, as mentioned above, is it possible to re-use V7 layouts and customisations?

I do appreciate it is the same installer, and that you put in your Key as and when you purchase it. However, I am a bit dismayed that those who chose to use the Beta are penalised for having it installed, in that they have to purchase a license now, just to test the new version. By definition, Beta software is not the finished product, and it is the finished product I wish to test before I decide to go ahead with the purchase. I have no idea what was missing from the Beta. I am teetering on the edge of using another product, so being unable to assess TMG8 may just push me. Perhaps the Beta should have had a warning that if we installed it we wouldn't later be able to test the finished product. From what I can see in my email newlsetter, it just states that it is a free public beta that will expire after 30 days, and nothing about it disabling trial versions.

Thanks Jim I installed the Beta, and used it once in the trial period, so haven't had a chance to assess the new version prior to a possible upgrade from 7, hence my question, as I'd seen that others had the same issue. Seems that what you are saying, that those who installed the Beta cannot now install the 'Trial' downloads without a purchase.

I note that the 'Trial expired' topic is locked to replies. I just wondered if anyone could share the 'fix' for this - I see some have contacted support. I have the Beta on XP and Windows 7 and want to install the new program and just anticipating this problem occuring.

Thank You Bob

Take with you in what way? To use on someone elses system? Your Work PC? TMG is flexible enough to be able to save a project to any attached device such as an external USB Hard drive etc For me, I have installed Dropbox - a free online repository - that syncs my data from my PC and then to my Work PC or laptop as needed. The beauty of that way is that wherever I open TMG, it picks up where I left off, so if I was last looking at Fred SMITH on my PC, when I open TMG at work, it brings back up Fred SMITH (once I've allowed the short time dropbox takes to synch the project) Alternately, before I discovered Dropbox, I used to Backup my dataset and then copy it to a USB drive and Restore it elsewhere.

When V7 came out - there was an option to download a UK version (even as a Trial), but there doesn't seem to be that option for V8 on the main website. As with 7, I'd like to try before I buy. Is this possible? Thanks Neil

In that case, I'd go with only updating one and exporting GEDCOM's (as I do). I can see potentials for being really out of sync unless you keep meticulous paper notes (or a computer file) of who you are entering in which etc That's exactly why I only update TMG and then export for use with Legacy and Family Tree Builder Furthermore, as stated in other posts, I keep all my datasets (for all 3 programs) in Dropbox so I am up to date whichever PC or laptop I use. Dropbox is an online data storage facility (others avaialable) that syncs the files to and from your PC('s)

Thanks for the updated information. Is there any information anywhere (yet) with pricing of the new product? IE how much will it cost me to upgrade 7 to 8?