Bill Martin22

IN TMG8 Person View, clicking on the Flags icon shows a dropdown list of flag types. Most are self-explanatory [sex, Living, etc.]. But three [that I don't understand] get no reply in the TMG8 Help-Search routine.

IMMIGRANT

NO_FLAGS

ROOTSWEB

What are those and how are they used?

Thank you for the advice.

-Bill Martin Denver, CO

billmartin44@ieee.org

Susan, many thanks for your advice - it worked perfectly.

Windows7 Control Panel > Appearance and Personalization > Display >Larger 150%

You were correct, I then had to resize [reduce the font size] for some of my TMG displays - but the education I got from Virginia and Michael the past few days, on how to do that, did exactly what I needed.

I'm back in business. My best to you.

-Bill Martin Denver, CO

Michael and Virginia...thank you both for all the help and education you given me on font size.

I now know a LOT more about TMG and font control than I ever knew before. I've already used it to spruce up

some displays which I'd been having trouble reading.

And, while font control specifically for Tios and Hints still eludes us, the Magnifier suggestion is a good work-around.

My best to you both.

-Bill

Thank you, Virginia....Your suggestion certainly helps. I can now see well enough to use TMG.

I just discovered that not only are my Tips and Hints fonts reduced to "tiny", but on the Person, Detail screen,, the Tag Entry [small box display] for each Census entry has been reduced to the same tiny size.

It wasn't like that a couple days ago - but i don't know what I did.

So, until I find out where I messed it up, I'll use the Magnifier. Much better than going blind trying to read these screens.

Thank You!!

-Bill

I looked...the 5/6 box has NO check mark in it. But the font in the Tips and hints box is still tiny.

I also searched the Windows 7 [my OS version] website for font instructions.

Pretty sparse and what there is relates solely to Windows displays NOT to programs running under Windows7.

Well, shucks. But thanks for helping, Michael.

-Bill

Michael, thank you for going to the trouble of experimenting to find a solution.

I did as you said. I DID have the 5/6 box checked...so I unchecked it.

I also increased the font sizes that were options on that screen for the Family, Tree and Prompts Views.

Went back and selected Help>Tips and Hints, but I still had the tiny font.

So I shut down TMG and restarted....no luck, I still have the tiny font.

-Bill

I'm using TMG version 8.08.00

I get the Tips and Hints window OK, but the font size is so small I can't read it without a magnifying glass.

How can I increase the font size?

I've searched TMG8 Help; WhollyGenes Forums; WG Support but can't find how to do this.

Thank you for the advice.

-Bill Martin Denver, CO

I was using msconfig because my Windows 7 operating syatem wouldn't open [so I couldn't get to TMG] and I hoped I could find a way to detect the problem.

As it all turned out, Virginia, after two days of work with Microsoft and Microsoft-related associates, I found that I had six registry locations that SHOULD have had something in them - but they were blank.

I've no idea why. No programs were installed. All I'd done was try a variety of things to get Windows to open. One of those attempts must have wiped out these registry values.

And, according to what I read, there was no way to fill them with proper data – except to reinstall Windows 7 [my operating system].

Doing that would result in wiping out all my programs and data files. So I dutifully backed them up on a newly-bought USB portable storage device.

I monitored the backup process for a long time and it seemed to be going OK. But when I tried to restore it today…the storage device had none of my files in it.

That was my fault for not verifying that the files had, in fact, gotten transferred before I reinstalled Windows 7. But it looked like it was going so well. Wrong, Bill.

Today I’m reinstalling all my software and restoring my data from a USB thumb drive on which I’d backed up most of my data [including TMG] a few weeks ago.

A tough break. But that’s life.

Today, I downloaded TMG8 from the WhollyGenes website and installed it. Now, I’m about to restore my TMG data file.

If I understand correctly, I should put that .sqz file in C:UsersbillDocumentsThe Master Genealogist v8Backups

IS THAT CORRECT? I don’t want to mess this up –iI’s my last gasp.

-Bill

I wouldn't think so either...but TMG8 no longer starts with the msconfig Starting Selection set to Normal Startup.

TMG8 >will< start with msconfig Starting Selection set to Selected Startup - with only the boxes checked for Load System Services and the box Use Original Boot Configuration. TMG8 will NOT start with a check in the box Load Startup Items.

To rephrase all that:

TMG8 DOES start, but only in Selected Startup mode with no check in Load Startup Items.

-Bill

Bill -

 

The following may be moot if you finally have a successful install, but I noticed in rereading the thread that there appears to be some confusion between the Downloads folder and the Installer folder.

You are absolutely correct, Virginia. Over the past 4 days, when I did a Start>Search for tmg8setup.exe, the only place it showed was in the Downloads folder. But see my next comment...

In message #17 above, you wrote:

"The instructions said to drag that .exe file onto the Desktop, which I did.

Then, I was supposed to "... delete the installer folder". But there was no "installer folder". The exe file was in a Downloads folder that contained other [non-TMG] files, so I did not delete the Downloads folder."

 

In Bob's instructions note the v8 installer folder path (not the Downloads folder) to which he refers:

"Drag the installer from the installer folder to your desktop so that you can use it. Only do this if the installer is the latest version. Then delete the installer folder.

Win7 or WinVista

C:ProgramDataThe Master Genealogist v8 Installer

If this Installer folder existed during the past 4 days,...I sure didn't find it. Today [31 Jan] I went to that location....and there was the Installer folder. There was no tmg8setup.exe file in it, so I deleted the Installer folder. There was an .msi file and one other file (I don't remember the name) that I deleted with the Installer folder. The tmg8setup.exe icon is still on my Desktop. [i guess I can delete it if we're done working on this "TMG8 Won't Start" task.

 

or

WinXP

C:Documents and SettingsAll UsersApplication DataThe Master Genealogist v8 Installer"

 

Re the desktop icon not opening TMG, I assume you rebooted after what seemed like a good install - or probably have rebooted by now. Rebooting after a TMG install is always a good idea.

 

Let us know how it's going -

 

Virginia

Yes, I've rebooted a lot.

As of now, [31 Jan] TMG8 and my main database seem to be working. Somehow, that main .pjc database wound up in a folder

C:UsersbillMy DocumentsThe Master Genealogist v >7< Projects. I've no idea how. I don't even have v7 installed on my computer any more. This folder must be a "remnant".

All my .sqz files are there as well C:UsersbillMy DocumentsThe Master Genealogist v >7< Backups. My TMG8 program lists no files at all in its Backups folder.

What is the correct file path for me to move these .sqz files into? C:ProgramDataThe Master Genealogist v8Backups ? Or is it:

C:UsersbillMy DocumentsThe Master Genealogist v8Backups?

And while we're at this file path topic, is this where my tmg8.exe file goes?

C:Program Files (x86)The Master Genealogist v8tmg8.exe?

Virginia, you've been most patient and persevering the past several days.

My deep thanks to you for all your advice and guidance.

-Bill

Problems reinstalling v8 are caused by the installer's refusal to install where there is evidence of an existing installation. Clearing out the remnants of the earlier installation fixes that problem. Having Windows Explorer enabled to see hidden files and folders and file name extensions helps with removing those remnants and is generally a helpful practice when using Windows Explorer.

I've enabled every 'hidden file or folder' option you suggested and removed every remant that Jim Byrim's instructions said to look at.

Apparently you have successfully installed the program but the problem now is with the desktop shortcut not starting the program. I don't know if that is an installer problem or has to do with your Windows environment. Have you tried rightclicking on the shortcut and trying some of those options?

 

I tried the three that looked likely to help: Open; Troubleshoot Compatibility; and Run as Administrator. I didn't see anything ele that looked pertinent. Did I miss something? None of those cured the problem.

 

Does TMG v8 start from the Start menu?

 

No.

-Bill

Virginia, as for your question "Could it be a permissions issue with that folder?", it has taken me a while to find the answer.

I looked at that TMG8 folder's Properties and two tabs seem pertinent.

The "Sharing" tab shows that folder is not shared.

The "Security" tab shows five "Group or User Names"

Creator Owner

System

Administrators

Users

TrustedInstaller

Under each one of those five are various things each is allowed to do:

Full control

Modify

Read and execute

List folder contents

Red

Write

Special permissions

I've never messed with those settings - unless something has modified them, the settings are the default settings that have always been there. If you have specific permissions that I should verify, I'll be glad to do that.

-Bill

Virginia, I missed answering your first question:

"Did the installer seem to go through all its steps and does the ProgramFiles (x86) folder for v8 seem to be fully populated? Could it be a permissions issue with that folder?"

No, it seemed to get finished with the Install quite quickly.

Here are the contents listed in the Program Files (x86)The Master Genealogist v8 folder:

13 folders named apps through wordproc and 72 files named app.ini through wwipstuff.dll

The TMG8 folder Properties shows its >total< contents as :

Size: 164MB (172,065,898 bytes)

Size on disk: 166MB (174,776,320 bytes)

-Bill

I did everything you suggeted in 1., 2., and 3.

Niow what?

Bill

Bill -

 

What is the date on the v8 installer file (current trial version) you downloaded from Wholly Genes? If v8 was uninstalled by Fixit, I would assume the coast was clear for you to simply execute that downloaded file (nothing to drag to the desktop) and install the current version. Did you try running it not as an Administrator?

 

I expect Jim is busy working on the next update but he maybe he can figure out what is going on.

 

Virginia

The Properties of the desktop icon tmg8setup show:

Created 1/28/2013 9:28AM Size: 47.1 MB (49,462,926 bytes)

---------------------------------------------------------------------------------------------------

You asked: Did you try running it not as an Administrator? Yes.

I logged on with my Standard User account [not my Admin account].

Downloaded the tmg8setup.exe file from WhollyGenes "Download a 30 day Free Ttrial".

After the download, I tried to open that file directly from its file path C:UsersbillDpwnloadstmg8setup.exe but got a screen saying:

Failed to write in file "C:ProgramDataThe Master Genealogist v8 Installertmg8setup.msi." Access is denied.

-----------------------------------------

Then I tried to open the setup.exe file directly from its file path using Run as Administrator. The program seemed to install but when I tried to open TMG8 from it's new Desktop icon, nothing happened.

What should I try next?

-Bill

The Properties of the desktop icon tmg8setup show:

Created 1/28/2013 9:28AM Size: 47.1 MB (49,462,926 bytes)

-------------------------------------------------------------

I'll log off of Administrator and run as a mere mortal human..

THen Uninstall again (using Fixit if necessary) and execute the downloaded tmg8setup.exe file without dragging to the Desktop.

-Bill

Thank you, Terry. Now I understand.

-Bill

I forgot to tell you, I first did as you said "Try bypassing the desktop shortcut and go directly to the program files location - C:Program Files (x86)The Master Genealogist v8 - and doubleclick on the tmg8.exe file."

Nothng happened.

-Bill

Hmmm. Very odd. C:Program Files (x86)The Master Genealogist v8 has a file in it named tmg8. Right clicking on it and selecting Propertiers shows that it is an Application (.exe) file. Size: 45, 416 KB.

But the screen also says the file was last modified 5/2/2012 8:30PM. Shouldn't it be dated and time-stamped this morning [when I created it] ?.

-Bill

I logged on as Administrator and followed all the steps in Jim's instructions for deleting remants of TMG8.

Then, I downloaded tmg8setup.exe. It downloaded by default into C:UsersAdministrator.DELLPC1Downloadstmg8setup.exe [i'm logged on as Administrator]

The instructions said to drag that .exe file onto the Desktop, which I did.

Then, I was supposed to "... delete the installer folder". But there was no "installer folder". The exe file was in a Downloads folder that contained other [non-TMG] files, so I did not delete the Downloads folder.

The install instructions say "Be sure to install usng the same path as previously used...". But the Setup Wizaed did not give me any option to choose a path. The Wizard chose the path C:Program Files (x86)The Master Genealogist v8tmg8.exe

The install process seemed to proceed OK and a TMG8 icon appeared on the Desktop.

When I double-clicked to open it, nothing happened. When I right-clicked to "Run as Administrator", nothing happened.

I looked in Control Panel > Programs > The Master Genealogist v8, selected it and clicked Repair. Processing took place, but the program still wouldn't open.

Now what should I try?

-Bill

MAGIC ! TMG8 all gone. Now to try the rest of Jim's "remanant" instructions and then a reinstall.

Thanks for the FixIt tip, Virginia !!

-Bill

Thanks, Virginia.

-Bill

I'm running Windows7.

When I went to Control panel > Programs and Features >The Master Genealogist v8, clicked on it and clicked Uninstall, the process started with a screen that said "Please wait while Windows configures The Master Genealogist v8" and ran for about 30 seconds until it stopped with a screen that said:

"Could not update the ini file C:Program Files (X86) The Master Genealogist v8TMG_Update.ini. Verify that the file exists and that you can access it."

I'm logged in as Administrator and I was able to access the file. It shows:

[General]
AppDir=C:Program Files (x86)The Master Genealogist v8
CheckFrequency=2
CompanyName=Wholly Genes Software
ApplicationName=The Master Genealogist v8
ID={C8EC1D99-3825-4952-8EA8-7FE4620204E9}
ApplicationVersion=8.04.0000
DownloadsFolder=C:ProgramDataThe Master Genealogist v8 Installer
URL=http://www.whollygenes.com/files/upgradev8/updates.txt

Now what?

-Bill

Virginia, thank you for straightening out my reasoning. Otherwise, I would have really messed up.

-Bill

Jim, just to be sure I understand your written instructions:

In the first paragraph after the divider %%%%%%%%%% When you say "...first uninstall any existing TMG8 installation."

does that mean:

First, use Control Panel > Programs and Features to uninstall The Master Genealogist v8

Then, use the Start > Search box to find all tmg8 and The Master Genealogist files...and delete them?

After that I would then proceed with each of your detailed explanations of how to delete remnants.

Do I understand correctly?

-Bill