jbee

Thank you, Thank you, Thank you!!!!! There is Joy in Mudville at last. Jack

Ok, so I have uninstalled and reinstalled TMG 7 with updates to the current version. Here is a transcript of the splash screen that pops up after installing the PDF printer driver. ------------------------------------ Amyuni Document Converter Windows XP/2003 64-bit AMD Install Checking for existing PDF printer Copying acfpdfamd64.dll file Copying acfpdfamd64ui.dll file Copying acfpdf.txt file Copying cdintf.dll file Copying cdintf.dll file Copying acXMLParser.dll file Error Code 2 The system cannot find the file specified Installing Amyuni PDF printer driver Installing Amyuni PDF printer Printer setup succeeded Launch "install - u" to uninstall ----------------------------------------------------- The control panel shows the Wholly Genes PDF Writer v3 installed and ready. However if I bring up the properties screen and check printer preferences I get Printer not activated error code - 30. Trying to print a test page from this screen also receives error code - 30. The printer is installed on LPT1, if that is pertinent. Jack

You did not say in the above paragraph that you permanently installed the PDF printer driver before trying to generate the PDF report. That step is required for x64. File / Printer Setup... / [install PDF printer] Sorry Jim, I have tried both ways; by installing the driver first and by going from the report menu without installing the driver. I think I am going to uninstall TMG and reinstall to see if I have better results with a new install.

It is possible that when the program appears to go non-responsive that there is a window somewhere waiting for you to do something. In TMG under the Window menu there is a menu choice "Center the current window". When the program "goes non-responsive" you might check to see if you can select that menu choice. If so, it may cause the window needing attention to move from off the monitor and appear where you can see it. This may not be your issue, but it is worth a try. Have just deleted the PDF writer again and rebooted the computer afterward. Using the Report Menu and Individual Detail, I chose, save to file, selected PDF, created a new file name and hit the Create Report button. TMG installed the PDF writer and created the file. However it seems the file gets hung up the print cue (the previousley mentioned phantom program) and under status it says "error - printing". If I right click and check the printing preferences I get an error code 30 printer not activated message. Still scratching my head, Jack

Hi Jim, Yes I do have the Wholly Genes PDF Writer V3 installed, actually I have uninstalled it and reinstalled several times in case it is an installation issue. All other PDF printer drivers have been removed. A new wrinkle has appeared however. Now when I click the "create report" button, the screen seems to flash and the program goes non-responsive. I have to use the task manager to close the program. If I use Adobe Reader to try to view the file created, it says it is in use by another program, even though nothing is running. Jack

Hi, Thanks for the hint Jim. Definitely have a default printer. Jack

Hi Virginia, Yes to both questions multiple times times. Jack

Hi, I am new to the forum and have a similar problem. When I try to create a PDf file I get an error code 30 , printer not activated message. I am using TMG 7 on a 64 bit Vista Home Premium system. All thoughts welcome. Jack