Peter Gibson

Virginia and Terry Thank you so much for your replies to my question - once I knew how to do it, it only took me 5 minutes and it worked a treat ! Rgds Peter

This may be a very dumb question....... I have finally replaced my 5 year old computer (running windows xp) with a new machine (running Windows 7). I need to install TMG Gold (currently running 7.04) on my new computer, and at least in recent history, have purchased TMG by way of on-line download. I looked for a suitable menu option on the Wholly Genes web site and couldn't find one - not sure if I'm missing something. Or do I have to re-purchase for a new computer ? or can the software be copied across from the old computer (most programs don't allow this so I haven't tried) ? Would there be a menu option if I set up an account as a customer (which I don't have I don't think - only a forum registration) ? Kind regards Peter Gibson Queanbeyan NSW Australia

I'm using version 7.04 under Windows XP. All of a sudden TMG software won't load. The problem "title" says "tmg7.exe failed to locate component", and the description of the problem is "this application has failed to start because MSVCR71.dll was not found. Re-installing the application may fix this problem." It happens whether I select a shortcut or the program menu. I did virus and spyware scans in case there was something malicious going on, but nothing of note was detected. I tried a "simple solution" by pretending to upgrade to my current version, hoping the missing file would be replaced, but this didn't solve it. I bought version 7 so long ago now that I can't find the original software to re-install (and I didn't want to in case my project disappeared, as i haven't backed up for about a week). My computer has plenty (26 in all) of files with the name msvcr71.dll but none appear to be in TMG related directories/folders. Is there an easy "fix" for this anyone please ? ( I can post a picture of the message if it helps) Rgds Peter, Australia [see the post below for the solution.]