Ronald Dickinson

I had a project which operated from the time I started using TMG and it contained over 300 names. When the v9 I had bought suddenly told me I was running on the trial version, I could look at my project but could not do any thing with it. When finally I unlocked the full version, the so-called trial version had completely disappeared and I was unable to locate it. I have numerous backups on the computer ,but I cannot make it run. TMGv9 is in the Windows Explorer programs. Under "Projects" it simply says "Sample".

I have been using the "Trial" version of TMG v9 since the product was ceased even though I have been buying the earlier versions and this one in February 2014. It refused to unlock the full version no matter how I tried. I had almost 400 names on my project, but the trial version would not allow anything to be done except look at it for reference. Yesterday, I came across a letter that I received from Wholly Genes and dated 09th February 2014 which had all my log in details in it. I entered these into the "Unlock Full Version" and lo I had the full version at hand. However all my information had disappeared from this version and I have not been able to restore them. Can anyone please help me? .