Agathe

Virginia,

Thank you very much for your help. I was getting desperate that no one could help me with the program.

I had tried what Wholly Genes suggested and my program kept on crashing. I followed the instructions you gave me and everything worked like a charm. V8.04 is now on track and working.

Thanks again for all your help.

Agathe

Virginia,

There is no TMG v8 entry in the virtual store. As for WOW5432Node I have already deleted The Master Genealogist v7.

Agathe

I have written to support@whollygenes and hope to get a favorable answer from them.

Thank you and Virginia for your help.

Agathe

p.s. I don't intend to remove Window 7 from my computer.

The only suggestion I have received so far from Wholly Genes was that may be I should consider re-installing Window 7. I think this is a bit drastic from my point of view.

Jim,

I have checked 64-bit Window 7

HKEY_LOCAL_MACHINE/SOFTWARE/WOW6432NODE/

but there is no Wholly Genes/The Master Genealogist v8 in that WOW6432NODE

Take care

Agathe

I have been following Jim Byram and Virginia Blakelock's directions on the installation of TMG 8 and even with the help of Dorothy, we were unable to get the progam to install. Since I last talked to Dorothy I have removed all instances of TMG7 and still no luck with the installation.

This is what happens after I double-click on tmg8 setup.exe

1 screen - Select language

2 screen - Wholly Genes Software

3 screen - Welcome to the master Genealogist V8 - set up wizard - next

4 screen - Licence agreement

5 screen - Begin installation of te master genealogist V8 install

and this is where it stalls all the time. Dorothy and I could not find any instances of the program.

There has to be a simple solution. I was able to install it before and I had no problem doing it.

Does that mean that I should install TMG 8 on the computer where it works now and then install a different genealogy program on the other computer because we cannot get TMG 8 to install.

Help please. This is a puzzle.

Thank you

Agathe

Hi,

I had version 8.04 silver version on my computer which I removed to install the Gold version on Friday. I made sure all beta version of TMG 8 were removed and I am still having problem installing TMG 8 gold version. It stalls at installs and does not move any further.

Any suggestions would be helpful.

I am using Window 7

Thank you

Agathe