I have encountered the same problem of trying to install v8.04, then the installer erased my v8.0 and could not install v8.04. At control panel, I performed the Uninstall of TMG 8. I have looked everywhere that I can think for additional TMG 8 files. The TMG 8 downloads to the computer fine but when I hit Install in the TMG 8 installer there is no action. I must "Cancel" my install. My laptop is Windows 7, 64 bit. This is the only program that I have ever had this much problem with. Prior to submitting my problem, I read and tried all of above solutions. Any other hints. TMG 8 installed properly on my desktop.