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Churchie

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Posts posted by Churchie

  2. Posted · Report reply

    Some months ago I lost access to TMG but eventually located my email from years ago with my serial number. As soon as I entered the number everything worked fine. However, each month it asks that I enter the serial number again. Does anyone know why? Also, how can I stop this annoying repetitive request to enter my serial number? I have a copy of the email sent to me when I upgraded to V9 with the S/N and shortly after the product was discontinued. 

  5. Posted · Report reply

    Hi Jim

    Thanks for you reply. 

    I have tried Whollygenes.com but it just takes me to the forum page.

    Do you have a support address. I used to email Dorothy but don't know if she is still involved with TMG?

    The following is from a file in my TMG
    AppDir=C:\Program Files (x86)\The Master Genealogist v9\
    CheckFrequency=2
    CompanyName=Wholly Genes Software
    ApplicationName=The Master Genealogist v9
    Flags=PerMachine
    ID={131BE2E7-XXXX-XXXX-XXXX-6DD14A1DC0CF}
    ApplicationVersion=9.05.0000
    DefaultCommandLine=/checknow
    DownloadsFolder=C:\ProgramData\The Master Genealogist v9 Installer
    URL=http://www.whollygenes.com/files/upgradev9/updates_uk.txt

    I wondered if the ID is my serial number (I substituted XXXXs for some of the numbers and letters). 

    Kind regards

    Churchie

  6. Posted · Report reply

    Just had a major HD failure and have recovered TMG. However, upon starting the program I get this error message - Missing MSVCR71.dll. I was using Windows 7 but with this new computer and Windows 10 I am playing catch up with technology. I have downloaded tmg9uksetup.ex but haven't executed it as I can't find my serial number. 

    Any suggestions?

     

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