Good morning! I realize that today is "Thanksgiving Day eve" and most folks are focusing on celebrating this great holiday. However, I am having what I deem to be a most serious and distressing problem with my TMG9 program and am desperate for help. I recently discovered that for some unknown reason the program just stopped printing reports (I am using Windows 10 by the way). I tried a couple of procedures to work with the installed printers such as was suggested elsewhere on this forum to remove the "Wholly Genes PDF Writer V4" and then reinstall the program (I have the program CD). This didn't solve the problem. It appears from what I have also read on the forum that the problem may lie with the installer.exe file. I downloaded the installer file (my version of the file happens to be the UK version even though I live on Cape Cod) and again attempted to re-install the program. NOW two problems have surfaced; one says that I have a newer version of the program already installed and the second is an error message that says "The program can't start because MSVCR71.dll is missing from your computer. Try reinstalling the program to fix this problem."
How do I proceed? Do I uninstall the program and start over with a fresh install? My concern of course is that I have just about 20 years of data and even though I have this data backed up on a external drive you can see that if any of that information was lost or otherwise irretrievable I have a disaster on my hands.
By the way, even though the program won't start I can open "On this Day" and "see" the information it takes from my data files so that at least tells me that for the moment at least the data files are accessible.
I sure could use some help please!!