Thanks for the quick response to Helen's query.
Regarding your first suggestion:
When we first open TMG the "Expired trial version" window pops up. When selecting the "Unlock the full version now" button, I've tried the three options (web download, phone order & other). I have all the pertinent info for those options but they don't unlock the full version. When TMG does open, the "Report" tab allows no selection. Also, "print" is not listed there.
Regarding the second:
Selecting "Run as Admin..." does not have an "unlock" feature? When selected, we get the warning asking if we want to run this unknown file. When running it just goes back to the expired trial version.
You mentioned workarounds? Any suggestions or possible links to trusted free downloads of versions 7-9?
Also, Helen is open to moving her data to another program. Any ideas which programs use the SQZ files?
Thanks for any further assistance on this matter.