I reported a problem via email where after a merge of 2 data sets, much data was lost. Names, married names, and many dates. Utilities (Reindex, optimize and check file integrity) had been run prior to the merge with no problems. After the merge and running the same utilities, 4365 problems were reported and "fixed". That's when the data was lost. Tech support confirmed the problem with my file and was told that the problem was forwarded to developers to determine the cause and try to repair the data sets. The interesting piece of information was that all the data appeared to be intact until the utilities were run after the merge.
I've never had any further questions or data requested. Last email I received was dated 9-30-05 with a promise to check with developers and get back to me. I've inquired twice since then (mid and late October) for any update and have had no further response.
Random Data Loss After Data Set Merge
in Older Products and Versions
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I reported a problem via email where after a merge of 2 data sets, much data was lost. Names, married names, and many dates. Utilities (Reindex, optimize and check file integrity) had been run prior to the merge with no problems. After the merge and running the same utilities, 4365 problems were reported and "fixed". That's when the data was lost. Tech support confirmed the problem with my file and was told that the problem was forwarded to developers to determine the cause and try to repair the data sets. The interesting piece of information was that all the data appeared to be intact until the utilities were run after the merge.
I've never had any further questions or data requested. Last email I received was dated 9-30-05 with a promise to check with developers and get back to me. I've inquired twice since then (mid and late October) for any update and have had no further response.
Is there any hope for repair?