Edward Hill

Thanks for your trouble, Virginia, you are right, the problem does stem from the registration number. Whoops! Guess who has been using a registration number from an old version (issue 3 or 4) which has somehow become uploaded when I transferred the data from earlier projects onto the version 5. Guess also who cannot find the registration number for this version, nor can I remember the date I bought it, beyond early 2004? Can anyone offer a hint on where I go to for help, now?

Thanks for your suggestion, Terry. I am using the same user name and e-mail address that I have used for the last ten years ( and last five computers!) I cannot remember, now when I bought the program, although I do remember being invited to try out a version8 evaluation copy. This is silly, if TMG/Wholly Genes don't step in I am just going to wipe the program and they are going to lose a previously loyal customer.

I have recently had to renew my computer, but on reloading my TMG version 5, gold, the program refuses to recognise my details or the serial number of my TMG. It permitted me to upload my projects, but will not permit me to modify them in any way. This is ridiculous, if not cleared you are going to lose a long standing customer.