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tmwgray
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Everything posted by tmwgray
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Update for 8.04 Crashed and Uninstalled TMG Completely
tmwgray replied to walterwood44's topic in The Master Genealogist v8
Virtuall the same happened to me as did to Walter. The offered update v8.04 downloaded, closed TMG and started to install. After a few minutes a message flashed on the screen indicating the install had failed and to try again later. I went to open TMG but no icon. TMG is not seen going via the START program. When I looked under Control Panel/Programs and Features there was no TMG file. Do I need to follow the reinstall instructions pinned above or can I use my original CD (V8.0) and unlock code then run the update to V8.04? I am in the UK using Win 7 Ultimate SP1 64 bit Tom Gray -
I am using TMG v7.03 Gold UK edition with Windows Vista Ultimate. When I click on "Check for Updates" from the help tag in TMG the programme shuts down and I then get the following error message. "No application in c:/program files/the master genealogist v7 is associated with the update engine so it cannot check for updates. Please ensure this software is installed properly". I have installed patches 01 02 and 03 using check for updates and had no problem. Any ideas why problem has started now and what I need to do to cure it. Tom Gray
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Virginia, Thank for the link and I have applied the workaround, however......... When I went through the check for an update routine it advised I was running TMG v 7.00 which I am not as I checked before starting and it was v 7.03.000 The message advised to press next to begin. After the update is downloaded it will be automatically applied. When next started TMG should reflect v 7.03.000. Thinking it was odd that it thinks I'm using v 7.00 I accepted the download. On pressing Next it advised that it would be saved as c:/programme files/the master genealogist v 7/placeholder.exe. I continued and the process was over in the blink of an eye. I repeated the above as it was obvious nothing had downloaded and this time I noticed that download file size was 000000 Bytes. It still thinks I am using v 7.00.0000. I then checked in the nominated folder and there is a file called placeholder.exe which says it is 5.41KB. Nothing happens if I double click on it. A third attempt still offers the same download and still thinks I am using v 7.00.0000 when the "About TMG" shows v 7.03.0000. Any ideas? Tom Gray
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Sorry this is so long winded. My old PC used Win XP SP2 and I have recently bought a new laptop with Vista Ultimate as the OS. I used an easy transfer cable to move all my files from the old to the new but it does not transfer the actual programme. This meant I had to re-install TMG v 6 UK Gold Edition and unlock it with the serial number which it did but I then had to apply the updates from V6. 09 to V 6.12. That seems to be where everything went haywire. Firstly it would not allow me to get the update via the “Check for Updates” function so I had to go to the Wholly Genes site and download them from there. I followed the instructions to the letter and the system told me I was installing the UK version and was not applicable. I knew it was the UK version of the update as I took particular care to down load the correct file. I tried several times and eventually they seemed to install but when trying to open TMG I got an error message saying Access denied which after clicking on the Ignore option (three times) opened TMG. I then restored the back up of my project which I had saved. I then started to get Missing file messages by the dozen when starting and closing TMG and odd screen displays like duplicated tag lines the person view of TMG which I know are not duplicates. Moving to another person and back again seems to solve that particular issue. Reports do not function properly. I ran an old report which was 7 pages long and got less than half a page. I tried to send a message to technical support using the function from within TMG but the page you get to copy and paste to your word processor was missing so I typed and sent one. No response so far. It was obvious something was wrong and I went through the process of uninstalling and re-installing with much the same results. In the forum for the UK version I came across a message with a link to an article by Jim Byram dated 24-Mar-2007 which gave a fresh download file for V6.12 and various work around suggestions. After trawling through other forums I cannot find any further information on help with TMG and Vista and TMG is still not working properly on my PC. Is there a fix for this issue? Are there other sites which may have more information on resolving these issues? Any assistance would be appreciated. Tom Gray.
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Is it possible to create a group of tasks for a family? I have input tasks against each individual however I would like to be able to select all the tasks for a family as I have many family groups. I can get a print of all tasks per individual but for a large family of 10 plus parents this means 12 individual pages. I have tried creating a focus group of a family but there does not seem to be an option to use an FG in the Task List. I have also read that it is possible to send reports to MS Excel but when I try it does not appear in the drop down list but Excel is ticked in preferences list of applications to send reports to. My aim is to get a printed list of tasks with comments I have input for a family or larger group. Appreciate any advice on this. Tom Gray.
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Just started using TMG 6 (UK) today so bear with me. When I print a Narrative report to screen it appears as a single paragraph of continious sentences. What I would like to see is each Tag subject on a new line. There are 24 Tags in the the Report I am trying to produce. Some Tags have Memos included so they should remain as a paragraph but can it be arranged so that the next Tag starts on a new line? Tom Gray