One member of our user group cannot get the source reminder to display when she is adding a citation. In an effort to resolve this issue we have run repair, reinstalled TMG, reset the preferences to default and unchecked cue cards. She does not have many programs on her computer other than TMG, Microsoft Office, Maleware Bytes and Belarc Advisor. I have all of these same programs without ever having this problem. Any suggestions on how to activate her source reminders?