VCF crashes when trying to export chart to jpeg

[Procat 0]

Hi,

 

I am running Windows 7, 64 bit and TMG v8.03

 

I have created a chart in VCF which has a file size of 1.82 mb. I have saved this to my desktop and am trying to export it to a jpeg image.

 

The Export Image box pops and is then overlayed with the Jpeg Image Settings box which displays Quality 95 & Smoothing 0. The Generating Image message appears at the bottom of the screen.

 

When I click the OK button on the Jpeg Image Settings I immediately get the error "Visual Chartform has stopped running" - I have waited up to 25 minutes before closing the error box which then crashes VCF. The details are as below (I have generated smaller jpegs with no problem):

 

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: vcf.exe

Application Version: 3.2.0.13

Application Timestamp: 46da0bb5

Fault Module Name: vcf.exe

Fault Module Version: 3.2.0.13

Fault Module Timestamp: 46da0bb5

Exception Code: c0000005

Exception Offset: 000f7da2

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 3081

Additional Information 1: 1663

Additional Information 2: 1663e505ad4a9d930664d7ef566c0245

Additional Information 3: 7062

Additional Information 4: 7062e302dc5d7bf67e91c7ae40cf4eaa

 

Thanks.

Edited May 3, 2012 by Procat

[Virginia Blakelock 0]

Doug -

 

I don't know the answer to your question about that particular file, but if you plan on printing the chart the much-preferred file format is PDF. In the VCF notes on page 3 in the article here, the jpg image quality of a VCF chart is rated as Poor, and the PDF image quality as Excellent - and preferred by commercial printers.

 

For information on saving the chart as a PDF file, see the earlier forum message here.

 

Virginia

[Procat 0]

Thanks Virginia.

 

For sharing rather than printing.

 

Will explore the PDF option.