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Cannot generate chart

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It's been a while since I've generated a chart, and found that I am unable to to do so as of today. Don't know when the problem may have started, or why, but the error message I get is:


Problem signature:
Problem Event Name: APPCRASH
Application Name: vcf.exe
Application Version:
Application Timestamp: 46da0bb5
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 00033ab3
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 57a4
Additional Information 2: 57a4f336f9b558fa5bc3270314257e11
Additional Information 3: 3caa
Additional Information 4: 3caa8690aabe1960925c676248315597


I can produce some reports for this same focus person, but no Desc. Chart of any flavor. Restoring from a backup is not a good solution since I don't know when the problem started. Is my only solution to reinstall from a full (trial) version?


Judith Lipmanson

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Judith -


Try resetting the report to its Defaults. If v8, there is a Reset Defaults button under the configuration name; in v7, use the Delete button and reply Yes to the prompt. Are you using v7 or v8? Win7, WinXP, Vista? x64?


Check the surety settings in the report definition / Other tab. Both 'No Threshold' and 'Include blank surety' should be ticked.


I do not believe a restore is called for. Sounds like problem between TMG and VCF or a Microsoft problem. Have you tried rebooting?


Can you do a Descendant chart for that person's parent, to include the person?


Can you create a Descendant chart in the Sample project?


If you are including an image, try the report without it. Using a .png image, for example, will cause a crash.



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