Guest bill wood Report post Posted November 21, 2013 I bought a laptop to carry my TMG to library and other places. I have loaded my v. 7 and it has asked for the software serial number. I have not found it except when a screen with the number flashes by at startup. So I have started and stopped the computer at least 10 times to copy segments of the number hoping that when put together the number is complete. Unfortunately what I input is not accepted. The problem may be that what may be an 0 is really an O and what may be a 1 is a l. The screen goes by so fast I can miss letters or make the wrong letter interpretation. Does anybody know how I can pull the serial number off the software? Bill Wood Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted November 21, 2013 Bill - If the project on the laptop opens or if you have v7 on another computer, you can get the registration number from the Trouble Report. In v7, go to Help / Technical Support / Trouble Report (button at lower left). Your registration number and email address you used when purchasing the program are listed at the top of the trouble report. Failing that, you can contact Tech Support for your registration info. Virginia Share this post Link to post Share on other sites