Marion39

With great respect, Terry . . . I am not complaining about bugs in software, but I am unhappy about *lack of* comprehensive information. I think it is important that the truth of what I am saying does not get lost in your redifinition of it. I hope that WG will use my experience and the experiences of others engaged in this topic at this time to upgrade its information to new purchasers of what is believed to be the very best genealogy software available. With kind regards, Marion Clark, Australia.

THANKYOU - THANKYOU. I did exactly what you suggested and it worked That was my 10,000th attempt (exaggerated) and I could hardly believe my eyes! I wish you well with your installation and hope that your solution is at hand. With every good wish, Marion in Melbourne, Australia Thank you for your message. I have resolved my issues thanks to a contributor and am most appreciative. However, I didn't appreciate your "passing the buck" to Microsoft Corp. The problem for me was caused by Wholly Genes Software Company failing to provide relevant information. When I had the information . . . no problem whatsoever. Perhaps in future you should not market software until you are sure that you are able to honour your contract with purchasers who buy in good faith. With every good wish, Sincerely, Marion Clark, Australia.

I decided to try to install V7 again and searched for advice. I came across this doc written by a Moderator of this list, Jim Byram: http://www.whollygenes.com/files/tmg6andwinvista.pdf I had believed that the V7 software was Vista Compatible, and Dorothy at Wholly Genes mentioned that it is "native to Vista" in an email to me. However, given this doc from Jim Byram I am utterly daunted - I am not able to perform all the operations he suggests to enable the program to function with Vista, even if I can get it installed. I am starting to believe that I have been mislead and brought the program believing that I would be able to learn to use it without great hassles. Comments would be appreciated. Regards, Marion. [CAUTION: The document tmg6andwinvista.pdf only applies to running TMG v6.12 under WinVista. Note that the document has TMG6 in the title! TMG v7.00.000 is fully WinVista compatible and this document does not apply to running TMG v7.00.000 under WinVista. jeb]

I have just now managed to install the trial version (couldn't do that yesterday) - but it will not accept the data provided by the company to unlock it..... so, I guess I am making (very slow) progress, or am I?

I am in exactly the same predicament. I have written to the Wholly Genes and a nice lady called Dorothysuggested that I disable the virus and go with the program defaults. I have done all that and it makes no difference. I downloaded the program on 30/12/2006 Australian time from a link on the About.com website where there are reviews of genealogy software programs. I am using Vista. I have not had a problem like this before. There must be a reason why a number of us are having this difficulty. Help would be very much appreciated. Marion in Melbourne Australia where it is 42 degrees celsius!