GatheringThreads

Sorry about the slow response - life is getting in the way, and I'm going off air for the rest of September (I may be able to lurk ) To answer the questions above I am NOT using any form of MAC/Apple - It's a Win-7 Professional 64 bit on a real AMD quad processor 8GB memory. I use VMWARE Player to run virtual machines. TMG is installed in the default folders -- "Program Files (x86)" - because it's a 64-bit CPU system. The problem occurs both with my "production" project & with the SAMPLE_UK project. I quote the sample project as it is "as supplied", no updates or amendments by me. Similarly the reports are "as supplied" and default settings against the sample database. I have installed a new, clean WIN-7-64 virtual machine, with TMG 9.03 clean install - the error does not occur. I have a real WIN-7-32 desktop, I test-installed TMG 9.03 - the error does not occur. I have convinced myself that the only error situation is with WIN-7-64 PLUS recent windows updates !?! When I return in October I will try to un-install the "recent" windows updates, to see what effect that has. Regards John www.gatheringthethreads.co.uk

OK, On SAMPLE_UK_.PJC as delivered by install VFI, Optimise, Initialize Repeat files, VFI -- Done List of People report, Reset Defaults, Screen Preview, Create report --> 87 people --> error "Record is out of range" --> Ignore --> preview produced List of People report, File type csv, file name x.csv, Create Report --> file written all OK, no message produced I will attempt to install a NEW, CLEAN, VIRTUAL, machine using Win7-64 from delivery DVD and NO Microsoft updates & TMG9.03 -- but this will take a few hours John

1. Un-installed 9.03 & PDF printer. 2. Installed with "Run as administrator" - Installed OK, Allowed it to "run TMG", provided purchase key etc., it opened SAMPLE project & installed PDF-printer all OK. 3. Tried running 9.03 as administrator, SAMPLE project, List of People report --> "Record is out of range" & "2558 CINTLSTRING.I --> only option that works is "Abort" 4. Shutdown Windows 7 & restarted. 5 TMG 9.03, on SAMPLE project, List of People report --> "Record is out of range" message, but "Ignore" option produces report in screen preview. Found Error message is ONLY in Screen preview -- can produce PDF files & csv files without error. Error appears for "List or People" also "List of Places" and "Distribution of People" -- does not appear connected to report or filtering Tried installing TMG 9.03 on 2nd desktop, which is 32bit Windows 7 Home Premium, SAMPLE project, List of People report, screen preview --> All works, no error message. John

Win7-64 TMG 9.03 SAMPLE-UK project List of People Report - for all people on SAMPLE project Screen Preview Message Box "Program Error" content "Record is out of range" options Cancel Ignore Help Choose option Ignore - the problem goes away and preview appears (instantly) Tried uninstall TMG and re-install TMG 9.03 from new download AND remove & install PDF printer AND reset Report options Same error occurs on my production project I can see that someone had same error on TMG 8, but no definite solution then. Any new ideas please John

Sorry if this post appears twice - I can't see what I said 20 mins ago so ... I think we have 2 people with 2 ways of reaching the same error message. debbieshields has a merge dataset problem We have a heavy Focus Group processing which produces the same message. We can bypass the problem - either by following Terry's advice and using reports and flags, or by stopping/starting TMG regularly

I agree this sounds like heavy processing on the Focus Group.. I START with just 2 people, then add their ancestors giving 247 people - all type of grandparents then I add all their descendants, giving 1714 "relatives" - all types of cousins Then I repeatedly add all their spouses, and their families - to find all the people related by 1 or more marriages, which is where I get 2500 through 3335 people (currently). If anyone has a better way of doing this PLEASE suggest --- PLEASE I say the Focus Group every 1 or 2 iterations and when TMG gives up I can pick up easily - it takes 8 iterations in the last stage to find everyone, and usually TMG "only" fails once. I only do this once per month, just before re-generating our website, so for me this is not urgent. I suggest the failure is caused by the window(s) which flash in the upper-right of the screen indicating the progress. Are they useful/required ?

Win 7/64 - TMG8.08 - Focus Group with 3000+ people - Select All, ancestor & descendants & spouses - Add Others -lots of processing then " OLE IDispatch exception code 0 from Panels: Maximum Panels Exceeded" choose Cancel produces "File access is denied c:userswwwwwwwwappdatalocaltmg41242486_decwork.cdx. 26 MKDEC" Choose ABORT - TMG exits & will restart "OK"