EdGentley

Jim, Uninstalling the Roxio application worked. TMG now works fine. Thanks for the assistance Ed

Thank you Jim, I'll give it a try.

For no apparent reason, TMG 9 is unable to open any project file. After initial startup, whether I select LAST Project, SAMPLE Project or SELECT a project the following occurs. Instead of opening a project the message below appears and Windows appears to be attempting to install the program shown. I then use Task Manager to stop the process. Rebooting the PC and completely turning it off hasn't helped. TMG worked fine three days ago. The problem only occurs when attempting to use TMG. I haven't recently installed any other software. The Roxio program was installed on my PC 6 months ago and I haven't used or updated it in several months. I did install a new Seagate External hard drive, for backups, just before the problem occurred with TMG, but no software was installed. My computer has a competent antivirus program, Norton 360. Yesterday, I ran a full sweep of my PC with my antivirus program and found nothing. Today, I uninstalled TMG and reinstalled it and the problem still happens. It was a full reinstall as TMG asked me for my name, email and license when I started it up again. Any suggestions on what is going on and what to do next? Thanks, Ed

Terry, Your suggestion worked perfectly. Thank you very much, Ed

I'm having an odd missing source problem with TMG 9. Source # 1776 was created, but does not show up in the master source list. I can cite source #1776 when entering an event. When I created the next source, it was #1777. Turning the program and computer off didn't help. I'm up to source #1795 and still #1776 doesn't appear in the master source list. I've done MAINTENANCE->REINDEX without any effect. Any ideas?

No, I hadn't entered the registration information with a normal startup. I had entered the registration information after right-clicking on TMG9 and selecting 'run as administrator'. So, I just did a normal startup and entered the registration information. I received a message stating the program was unlocked. I quit the program and did another normal startup. This time TMG started normally and the splash screen displayed "Gold Edition" and "Version 9.05" and the serial number. The problem appears to be resolved. I'm still unclear why TMG ran as an unlocked version when started as an Administrator and as a Expired Trial Version when run normally. A minor question, in C:\Program Files I see two folders "The Master Genealogist v9" and "The Master Genealogist v9 Installer". Should the Installer folder still be there? A sincere thank you! Ed

Jim, This is odd. When I right-click on TMG in the App list, and select 'Run as administrator', I get asked if I want to allow the program to make changes. I say yes, and then the program starts normally. Note that the splash screen displays "Gold Edition" and "Version 9.05" and the serial number. However, when I simply click on TMG in the App list, I don't get asked if I want to allow the program to make changes. A dialog box appears noting that this is a trial version. I simply select CLOSE and the program starts. The splash screen displays "Expired Trial Version", with "Version 9.05" and the serial number below. Ed

Jim, I've apparently been successful. It looks like the hangup was related to this part of the error message: Unable to find network resource E:\ProgramData\The Master Genealogist v9 Installer\ I have been trying to install the program on "E:\". I noticed that every time I ran the TMG8SETUP program, it created the folder C:\ProgramData\The Master Genealogist v9 Installer\ As a long shot, I ran the setup program and this time when I got the error message, I changed the drive letter from E: to C: and directed it to try again. This time the setup program ran. It finished but I got some error messages. Among them "OLE error code 0x80040154: Class Not registered" and another that said "Registration data is invalid." I ran TMG and restored my data. The second time I ran TMG as Administrator and unlocked it. I still have one, minor, problem. On start up I get a dialog box stating that my trial is expired and I need to unlock the program. However, when I simply click on {CLOSE] the program starts and displays the serial number, along with a mention that it's the trial version. Thanks again, Ed

Hello Jim, I haven't seen you in a few years, when you hosted a users group. I've moved from MA to PA. Unfortunately, your suggestions didn't work. I followed your suggestions through using the installer. This included running the TMG9setup.exe file as Administrator. The same error message resulted. I was unable to locate the registry item that you recommended deleting. Sincerely, Ed

Hi, I have just failed to install TMG 9 on my new Windows 10 computer. I have TMG 9.05 installed on my old Windows Vista pc and have a backup from that machine available for the new machine.. My problems started when I tried to use Laplink to transfer the program. However, I was unable to run TMG. I am unable to uninstall TMG on the new pc, either. I've tried to find and delete all references to TMG on my new computer. I've tried downloading the TMG9 installer from this web site. However when I try to run the download, I get this message: The feature that you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'tmg9setup.msi' E:\ProgramData\The Master Genealogist v9 Installer\ Note that the Downloads folder is on E: Any suggestions? Ed Gentley