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Update to 8.02 aborted itself. Rollback erased entire program
Rob Mills posted a topic in The Master Genealogist v8Hi Am on a Win 7 64 bit system. Yesterday (03 March), from within (TMGUK Gold) v.8.01 I downloaded patch to v8.02 and executed update to 8.02. All progressed well, until install aborted about 75% of the way through, with a message (I think... didn't write it down. Ooops) that an .ocx file failed to register. There was then an option to roll back, with statement that program would return to its previous (functioning) state, so I authorised that. There was a verbose log file that alas I didn't save, trusting to the rollback. I left my pc to do other stuff and have returned today, about 24 hours later, to find that not only is TMG v8 shortcut gone from desktop, but the entire program has been uninstalled. All data & configs are safe, and I have backups of those. All data is v.8 format as I was happy with v8 and transferred all over from v7 and uninstalled v7 sometime ago so I can't go back to v7 now No worries I thought; I downloaded the time locked demo file, thinking I could just reinstall and re-enter my rego information to unlock it. However, the install package is hanging at the point where you accept the default program location (I do), i.e., "Install" and "cancel" are the options offered. I hit "install" and then nothing happens.Running taskmanager shows that msiexec and tmg8setup are listed as running processes with no CPU usage. Hard disk light shows no hard disk usage after 2 minutes or so. Dialog box says to hit "back" to review or change, however no "back" button is displayed. Hitting "cancel" just bring sup the confirmation dialog, at which point I hit "yes" I've tried this 3 times, with same result, ensuring no other programs I usually have running - Outlook, Keepass, Chrome, Firefox usually - are running. I'm at a loss to explain this. Have I overlooked something obvious? Any suggestions? If this is wrong place to post the query please let me know and I'll readdress appropriately. Grateful for any assistance Rob Mills/Sydney, AU