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Found 1 result

  1. New install of TMG v8 on Win 7 x64. Computer is Intel 3.0 GHz quad core, 8 GB RAM, 1 Tb HD. When printing any report type, can view report to screen (Screen Preview) just fine, but cannot printer to a PDF file. Computer locks up (after waiting 20+ minutes for a single family group sheet) and TMG becomes unresponsive. File name is created for report in desired location but file size is 0 bytes and cannot be deleted (still in use). Only way to recover is to force TMG to shut down, reboot computer and then delete file. After reboot deleted files and then check printer setup in windows "Devices & Printers". Wholly Genes PDF writer needs troubleshooting. Only solution seems to be setting Wholly Genes PDF Writer v4 to default printer to clear errors in "Devices & Printers" - this is not acceptable solution since it will need to be routinely changed back for other house needs. Despite this change, PDF file printing in TMG still does not work anyway! Even tried uninstalling and reinstalling PDF printer with no change in behavior. Any ideas on why PDF printing is not functional and what it will take to get this working?