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Jim Byram

The Wholly Genes PDF printer driver and Windows 7 x64

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How to get the Wholly Genes PDF driver working under Windows 7 x64 (64-bit)...

(not necessary under Windows 7 x86 (32-bit))


1) Using Windows Explorer, navigate to the RRW folder in your TMG 7 program folder.


"C:Program Files (x86)The Master Genealogist v7rrw"


2) Select the file "pdfinstall.exe"


3) Right-click and select "Properties"


4) Select the "Compatibility" tab


5) Click the [Change settings for all users] button


Respond affirmatively to a permissions prompt if received.


6) Select the "Compatibility mode" checkbox so that it's checked


7) Select "Windows XP (Service Pack 3)" from the listbox


8) Click [OK] and [OK] again to save your changes




9) Run TMG.


10) Select File / Printer Setup...


11) Click the [install PDF printer] button


12) Click [Yes] on the prompt screen


13) The messages on the "Amyuni Document Converter" screen should show that the PDF printer driver was successfully installed.


14) Click [OK] and [OK] to close the screens


15) Exit TMG




If you haven't added the "Devices and Printers' button to the Start Menu, do so.


Right-click on the taskbar and select "Properties"

Select the "Start Menu" tab

Click the [Customize...] button

Click the "Devices and Printers" checkbox so that it's checked

Click [OK] and [OK] again to save your change


16) Open the Start Menu and click the [Devices and Printers] button


17) Right-click on the "Wholly Genes PDF Writer v3" icon and select "Printer properties"


18) Select the "Ports" tab


19) Click the [Add Port...] button


Respond affirmatively if there is a permissions prompt.


20) With "Local Port" selected in the list, click the [New Port...] button


21) On the "Port Name" screen, enter a name such as "NewPort" (no quotes) and click [OK].


22) On the "Ports" tab, make sure that your "NewPort" local port is selected


23) Click [OK] to save your changes to the PDF driver properties.


You should now be able to output a report to a PDF file from TMG.


On the report definition screen for the selected report, the Report Destination / File type should be Acrobat


(PDF). Be sure to save a name and path for the file (such as c:testtest.PDF) in the File name field.




It's considerably easier to do this than it was to write it down. smile.gif


Many thanks to Virginia Blakelock for finding the NewPort trick and to formerprof for pinning down the PDF driver installer issue.

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If you are running Windows 32-bit and have problems getting the PDF printer driver to work... (such as "Activation Error: Printer not activated, error code 20")


Remove the Wholly Genes PDF Writer v3 driver from the system Devices and Printers folder (if already installed) and then try steps #1 to #15 above.


Do not do steps from #16 on. That part is a fix for a PDF driver bug under 64-bit operating systems.

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TMG7 PDF printer driver - Fix for the error code -20 issue.


This happens after an operating system upgrade but apparently not after an operating system clean install. Applies to Win7 and to Win8.


- Click on the Start button and enter "regedit" in the Search area, but do NOT hit Enter.


- You should see Regedit.exe at the top of the search results, right-click on it and select "Run As Administrator":


(I used the Start menu / Run option to run Regedit.)


- Go to the end of the registry, open the HKEY_CURRENT_CONFIG key, right-click on the Software key and select Permissions:


- Make sure the "Full control" permission for the "Users" user is checked. (It was unchecked.)


- Click OK, close the registry editor, and try saving your documents to PDF from your favorite application.

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