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Jim Byram

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About Jim Byram

  • Birthday 09/22/1942

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    Framingham, MA

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  1. TMG9 Crashes at Random

    John, I'm assuming that you are logged into the John Tippet account, and that you were logged into that account when you installed TMG? Is the johnt account intentional (and the account exists)? I'm assuming that the answer to the first question is Yes and the answer to the second question is No. Move the ...\Roaming\The Master Genealogist v9 folder to the John Tippit account Roaming folder. You should never store and use TMG projects in a folder that is being synced unless you want your projects destroyed. Move your projects folder to C:\Users\John Tippet\Documents\The Master Genealogist v9 and fix the Preferences folder path to point to: C:\Users\John Tippet\Documents\The Master Genealogist v9\Projects Again, the app.ini will need to be edited to make sure that all paths point to the default user folder. Waiting for your response. Jim
  2. TMG9 Crashes at Random

    You restored the app.ini file from the old system and it's full of incorrect paths. Edit the app.ini file on the new system and correct all of the paths. You should _never_ copy the app.ini file between machines. "C:\Users\John Tippet\AppData\Roaming\The Master Genealogist v9\app.ini" > In C:\Users\John\Documents\The Master Genealogist v9\ there are two subfolders: Backups and Configuration_files > In C:\Users\John Tippet\Documents there is no The Master Genealogist v9 subfolder. Doing a clean install of TMG9 should have created the 'The Master Genealogist v9' folder in Documents unless you have the Documents folder located elsewhere. This didn't happen? Don't tell me that you didn't do a clean install of TMG9 on the new machine. <g> If you run TMG and the user folder is missing, it should automatically be created. Copy the Backups and Configuration_files folders to the correct TMG folder (if they have content). You can then delete the John user account folder. The John user account shouldn't exist on the new machine but if you restore a TMG backup with incorrect paths, sometimes some of the project-specific folders might be created (backups in particular). Open TMG and open Preferences and make sure that the folders path is: C:\Users\John Tippet\Documents\The Master Genealogist v9\Projects (again, unless you have located things in a non-standard location) File / Preferences / General \ Default Project Path You need to open each project on the new machine and review and correct the project-specific paths. File / Preferences / Advances / the 8 project-specific paths What am I missing?
  3. Open 64 bit backup in 32 bit pc

    You're concerned about the differences in the Windows user account path settings. I would restrict the backup to a Project Backup (project files, exhibits, accents and filters) only. I encourage managing exhibits outside of TMG and not including them in the backups, particularly since most exhibits don't change and it makes no since to restore those every time you move the project between machines. If the TMG data paths on the two computers differ, you need to open Preferences and make any change necessary to the specific project backup path. (The other project paths should adjust automatically.)
  4. Obituary Tag Error Window

    I suspect that the tag type is damaged. See if you can edit the Obituary tag type definition in the Master Tag Type List. If you can't, then I'll need to repair the tag type table. You can contact me by email by clicking on the link below... Jim Byram
  5. TMG9 onto Mac

    I downloaded the PDF file so it is still linked to the topic. If you write me, I'll send you the PDF file. You can contact me by email by clicking on the link below... Jim Byram
  6. TMG9 onto Mac

    See the pinned topic. Things might have changed since Glenn posted this but it's a starting point.
  7. Turning off Checking for Messages?

    File / Preferences / Startup and Exit / Check for messages every n days / set to 0 (zero) days
  8. The exhibit table (_I.dbf) is always backed up when a project is backed up. The popup was just telling you how many exhibit files would be added to the backup when the external exhibits option is selected. The count is based on how many links were found in the exhibit table. C0000005 errors are difficult to diagnose; however, in this case, I believe that the error is coming from an issue with one of the exhibit files.
  9. I've had no performance issues with TMG in years. I'm currently running Win10 1809 with last Tuesday's cumulative update (17763.503).
  10. Ginny, I don't know what would cause the instability that you describe. The optimize byte count is mainly updating the index files and is of no consequence. I'd like to examine your project. You can contact me by email by clicking on the link below... Jim Byram
  11. Backup fails

    Glad that you got things fixed. This error comes from the ZIP file component used by TMG. It typically happens when the backup is written to an external drive. Why you got the error and why your fix worked is a mystery. The error is not usually project-related. I didn't suggest the ZIP file as a routine backup although note that the TMG backup is just a ZIP file and can be duplicated manually. My point was to suggest that there are alternative methods to protect your data.
  12. Backup fails

    There is no need to re-enter the data. You can always make a backup by making a .ZIP file of a project folder, naming it appropriately and storing it in a safe location. You can delete the .CDX files from the .ZIP file to make it smaller. This is a good reason to store each project in its own folder.
  13. Backup fails

    Try backing up to the backups folder in the TMG user tree. Typically... C:\Users\(user account name)\Documents\The Master Genealogist v9\Backups
  14. Strange characters in list windows

    Looks like some sort of language issue. Symbols are not displaying correctly. What's the Windows language? What's the TMG language? File / Language
  15. Error in LOW report

    I can output the report to Excel v5 with 290280 witnesses with no problem. In the spreadsheet with all witnesses, you should be able to do find what you want with sorting and searching as long as the output is properly structured. The use of a filter caused the report to end in an error. (I filtered for Tag Type... Label = BIRTH AND Country = AUSTRALIA. That gives a huge number of returns for this data set.) I tried several different output destinations. Text output failed much quicker than Excel v5 output. I haven't found any workaround.
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