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Jim Byram

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About Jim Byram

  • Birthday 09/22/1942

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    Framingham, MA

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  1. TMG 9.0

    Carolyn, Sent you a message. Jim
  2. Strange Pop up Error

    This type is error is very difficult and not something that you can deal with directly. These are usually timing errors. The exact nature of a C0000005 error can only be determined in a development environment and only when the error can be replicated. Did you check the VFP9Rerr.log (if it even exists)? Have you made any recent changes to your system that could affect TMG? (exclude Windows updates because system updates will not cause this) Have you rebooted your system? That might help. You might close any other applications that are running (although background applications such as security and email clients should have no effect).
  3. TMG 9.0

    Just to note... This error occurs during the process of transferring the TMG data into the raw format used by the report engine to build the output file. I have no way to debug this process. You can output to a .DOC file for the Descendancy Narrative Report since this report is not form based. I wouldn't be surprised if you got the same error. You could also try a Journal report to either a .DOC or .RTF file. Be sure to run the maintenance routines (optimize, Validate File Integrity, optimize in that order) and, if necessary, run the installer and select [Repair].
  4. TMG 9.0

    Is this the issue? From TMG 9 help... Note: If you are using Microsoft Word 2013, you should choose the Rich Text Format (RTF) file type to save the report rather than the Microsoft Word (DOC) file type. This tabular report is not compatible with the table structure used in Microsoft Word 2013. This applies to Word 2013 and later and .DOC files produced by TMG 7 and later. You may need to save your TMG reports as .RTF files rather than as .DOC files. Also note that you have a 30-day trial period after first running TMG9 that should be enough time to do the move to Legacy. btw... I see that Legacy 10 is finally in beta testing.
  5. Missing Exhibits on reports

    Different reports have different exhibit options. You've checked the report options on the Exhibits tab and selected the exhibit options that you want? I'm also assuming that you are not using images embedded in PDF files since these are not image files and can't be used as person and event images.
  6. That's not a screenshot. It's the link to the previous topic on this issue. This is how the message board handles a link to another topic.
  7. Source Reminders

    Many thanks to Michael for the solution.
  8. There's a discussion of this issue. The error basically has to do with the paths used by TMG for the various data folders and typically occurs when running TMG in a virtual environment or on a Mac under Parallels. There are solutions in that topic. The question... Is the restored project using the default TMG data paths? The restored project might have been using an incompatible path for one of the settings. Check Preferences for the project path settings and make sure all are set to the defaults. %%%%%%%%%% The *.lo files are here... C:\Users\(user account name)\AppData\Roaming\The Master Genealogist v9 The folder can be accessed from TMG. Help menu / Access Folders / select User Program Data Folder / [Open]
  9. Getting an error message on one of my projects.  I have been using V8 but got V9 at least for a trial run.  I purchased V8 many years ago and it's been working fine.  Now I get a message on this one project that says not a valid pjc file -- see attached screen shot.  I can take my backed up data and add it to this project and says it's in repair mode and then after the data is back in it opens but still gives me the message as before.  Yet I can use it until I close it again then have to restart it.  I get the same in V8 and V9.  

    I downloaded V9 and will use that but it gave me the same error code for this same project.  Hopefully it's quick fix.  Hope you might be able to suggest something.  I am not very computer savvy but I'll try.

     

    Thanks very much.

    Richard Pope, Housatonic, MA

     

    Not valid PJC file.png

    1. Show previous comments  4 more
    2. rmpope1950

      rmpope1950

      Could not get thru with that link.  Caused me problems actually.  If you happened to see my email you can send me any instructions there else we'll have to try some other way.  Thanks for helping with this.

       

    3. Jim Byram

      Jim Byram

      I checked my email link above and it worked correctly.

      In any event, I sent you a private message with my email address.

    4. rmpope1950

      rmpope1950

      I didn't get your message (yet) but sent you one from my yahoo account using your link.  I sure hope you get it.

       

       

  10. Repetitive Request For Serial Number

    This question has been answered multiple times on this forum. You need to unlock TMG twice. 1) Unlock TMG running as a Standard User. In other words, just run TMG normally and unlock by entering your registration information. 2) Unlock TMG running as administrator. Right-click on the TMG shortcut and select 'Run as administrator'. Reply affirmatively to the system prompt and then unlock by entering your registration information. Exit TMG after unlocking. After this use TMG by running from the shortcut.
  11. Source Reminders

    Reminders are stored in the memo files associated with the appropriate data tables. So it is entirely possible that the memo file associated with the source table has corrupted memos. However, there should have been an error when TMG tried to open a source with a damaged reminder memo. This would be for specific reminders and not for all source reminders. You need to send me the source table (.dbf) and the memo file (.fpt) so that I can take a look and do maintenance on both the database table and the memo file. The source table is the 'M' table. Make a .ZIP archive of the two files. If the .ZIP file is too large to email, you'll need to upload the .ZIP so that I can download it. You can contact me by email by clicking on the link below... Jim Byram
  12. Changing Exhibit Name

    I'm not sure of any efficient way to do this. Open the Exhibit Log and select the image. Click [Properties] and you can see the image file path. Open File Explorer and navigate to the image file. Select it and rename it. Back in the Exhibit Log properties, click [Load], select the renamed image file, and click [OK]. Now you have a renamed image file linked without any searching about.
  13. Jim,

    I hope you are still active in this forum and can help me. For some reason, I cannot access "backup/restore" in my project.

    Best regards,

    Henry Ince

    1. Jim Byram

      Jim Byram

      Henry,

      Why didn't you post in the v9 forum?

      I've seen several users who could no longer use backup/restore and no attempt to correct this worked. This sort of issue is likely interference from some 3rd party software and the source of the issue would likely be the .ZIP utility used by TMG.

      The only thing I can suggest is to uninstall, delete the program folder, and reinstall. This will have no effect on your TMG data. The program folder is...

      "C:\Program Files (x86)\The Master Genealogist v9"

      You can circumvent this issue by making .ZIP archives of your TMG project folder and restoring a .ZIP archive if ever needed. You would need to do this on a continuing basis just like making normal backups.

      Jim

       

    2. Jim Byram

      Jim Byram

      Henry,

      Why didn't you post in the v9 forum?

      I've seen several users who could no longer use backup/restore and no attempt to correct this worked. This sort of issue is likely interference from some 3rd party software and the source of the issue would likely be the .ZIP utility used by TMG.

      The only thing I can suggest is to uninstall, delete the program folder, and reinstall. This will have no effect on your TMG data. The program folder is...

      "C:\Program Files (x86)\The Master Genealogist v9"

      Also... Make sure that you are backing up to a local folder (such as the default TMG backup folder)... not to something like a OneDrive or Dropbox folder.

      You can circumvent this issue by making .ZIP archives of your TMG project folder and restoring a .ZIP archive if ever needed. You would need to do this on a continuing basis just like making normal backups.

      Jim

       

  14. Source Reminders

    I would guess that the reminder window is hidden behind the other windows. After clicking the green reminder button, click Window menu / Center the current window and see what happen. You can also hide the reminder window if the Citation window covers it.
  15. Add image to custom tag

    You haven't said anything that points to the exact nature of the problem. The normal procedure would be... 1) Open the Photos tag for editing. 2) Click the [Exhibit log] button in the upper right of the Tag Entry window. 3) Either right-click in the Exhibit Log window and select Insert new image, then Insert existing file, then select the correct image and click [Open]. or click the [Add] button and select the correct image and click [Open]. This assumes that the Preferences / Current Project Options / Advanced / Exhibit folder is pointing to the folder containing the image file (usually, the default exhibits folder). These steps might differ a bit in TMG6 but follow the same process. %%%%%%%%%% I'll also note that which version of Windows you are running is important. TMG6 needs to be installed out of the Program Files folder when installed under Windows 7 or later.
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