-
Content count
7,707 -
Joined
-
Last visited
-
Getting an error message on one of my projects. I have been using V8 but got V9 at least for a trial run. I purchased V8 many years ago and it's been working fine. Now I get a message on this one project that says not a valid pjc file -- see attached screen shot. I can take my backed up data and add it to this project and says it's in repair mode and then after the data is back in it opens but still gives me the message as before. Yet I can use it until I close it again then have to restart it. I get the same in V8 and V9.
I downloaded V9 and will use that but it gave me the same error code for this same project. Hopefully it's quick fix. Hope you might be able to suggest something. I am not very computer savvy but I'll try.
Thanks very much.
Richard Pope, Housatonic, MA
- Show previous comments 4 more
-
Could not get thru with that link. Caused me problems actually. If you happened to see my email you can send me any instructions there else we'll have to try some other way. Thanks for helping with this.
-
I checked my email link above and it worked correctly.
In any event, I sent you a private message with my email address.
-
I didn't get your message (yet) but sent you one from my yahoo account using your link. I sure hope you get it.
-
Jim,
I hope you are still active in this forum and can help me. For some reason, I cannot access "backup/restore" in my project.
Best regards,
Henry Ince
-
Henry,
Why didn't you post in the v9 forum?
I've seen several users who could no longer use backup/restore and no attempt to correct this worked. This sort of issue is likely interference from some 3rd party software and the source of the issue would likely be the .ZIP utility used by TMG.
The only thing I can suggest is to uninstall, delete the program folder, and reinstall. This will have no effect on your TMG data. The program folder is...
"C:\Program Files (x86)\The Master Genealogist v9"
You can circumvent this issue by making .ZIP archives of your TMG project folder and restoring a .ZIP archive if ever needed. You would need to do this on a continuing basis just like making normal backups.
Jim
-
Henry,
Why didn't you post in the v9 forum?
I've seen several users who could no longer use backup/restore and no attempt to correct this worked. This sort of issue is likely interference from some 3rd party software and the source of the issue would likely be the .ZIP utility used by TMG.
The only thing I can suggest is to uninstall, delete the program folder, and reinstall. This will have no effect on your TMG data. The program folder is...
"C:\Program Files (x86)\The Master Genealogist v9"
Also... Make sure that you are backing up to a local folder (such as the default TMG backup folder)... not to something like a OneDrive or Dropbox folder.
You can circumvent this issue by making .ZIP archives of your TMG project folder and restoring a .ZIP archive if ever needed. You would need to do this on a continuing basis just like making normal backups.
Jim
-