Michael Hannah

Okay, took some testing to "try" to understand this, as it also does not "always" replicate for me. While I also cannot reliably reproduce this I have developed the belief that it is caused by a combination of two factors. First, I believe it more often occurs when the Master Repository List is set to sort by ID number. Next it only occurs for me when trying to add a repository to the Source. The Repository Link Entry Screen will open with zero in the Repository ID field. Clicking directly on the binocs to immediately show the Master Repository List "sometimes" produces this error. But pressing F2 to show that List always seems to work. Usually the first attempt at this just after opening TMG is error free!? It is later attempts (after who knows what activities) which (sometimes) produce the error. I HATE these intermittent errors! I suspect TMG is sometimes trying to open to a repository with an ID of zero which is causing this, but cannot reliably repeat it. Oh well, thanks for looking at this. I am choosing to ignore this and develop the habit of using F2, although new habits are hard when one is 80!! Thanks again,

Hope you are still monitoring this Forum, Jim Byram?? My main project which I have been using for decades has developed a new error. I hope you can help. I create a new source, go to its Attachments tab, click on the '+' to add a repository, TMG pops up the Repository Link Entry Screen. I then click on the 'binocs' to select a repository and get the error: Index does not match the table. Delete the index file and re-create the index. 20 FRMREPOSITORY2_RNLISTROWS_ASSIGN If I click "Ignore" the Master Repository List pops open and I am able to select an link a repository to the source. Further any later attempts to link a repository during that TMG session do not produce the error. But if I exit and reopen TMG I get the error. I have done all the maintenance routines, including reindex, and even deleted all CDX files to have them recreated. Has no effect on this error. Any suggestions? I hate running with an existing repeatable error. ============== Edit update I followed your advice from other posts and tried running the installer in Repair mode. No effect.

Repeated posts have cautioned that TMG backups should ONLY be done to and from the actual hard drive. They should not involve either removable drives and never OneDrive. Can you first directly copy the sqz file from OneDrive to the local hard drive? If so you then can have TMG restore it from there. Hope this gives you ideas,

Dan, A quick search of GOTERM on this Forum produces several posts indicating that this is common when running on a virtual machine. Those posts suggest that it is often necessary to create a special configuration file to explicitly specify the default folder paths for TMG to use. See TMG's Help file topic on "Customizing Data File Storage". I do not have a virtual machine to test this or walk you through this, but hopefully those posts and this Help topic will give you some ideas of how to proceed.

First, if your PC techs were able to retrieve your TMG backup files, maybe they can retrieve your old emails? Your license code would have been sent as an email and maybe that message can be found? As a much more difficult route maybe they can retrieve your Windows Registry? That contains your unlock code buried somewhere in it. As a last resort I believe you can still purchase a new V9 license from Harry Goegebeur.

Hi Oliver, Sorry I did not see your question earlier on the TMG list. That was the better place to post, and I have answered there. Since Wholly Genes ceased monitoring this list in 2014 few users post here and only a few of us users still try to answer questions here. Most posts here focus on system problems actually trying to run TMG.

Charles, I have heard mentioned of a rare few cases where the specific filters "Is empty" and "Is not empty" do not work, as reported in my on-line list of remaining bugs in TMG9. I am not totally surprised that a different report will work with that filter as that seems common. If you care you might try the operator "Contains" in an Individual Detail report if you can think of something like the text "the" which they will all contain. P.S. I am still actively using TMG9 with SecondSite output.

Hmmm.... Jim has the best knowledge about all this so always follow his advice, but your comment about videos in your backup raises a red flag for me. While it is legal and sometimes convenient to do so, in my experience one should get in the habit of never including any image exhibits in TMG backups. In my opinion all those imgage exhibit files should be backed up as a separate action OUTSIDE of TMG, using something like WinZip or equivalent. This is probably especially true of video files, as these files can be quite large. Note that the TMG backup is creating a single file containing everything being backed up, including all those separate image exhibit files and videos. Thus that single file can get quite huge and may be the source of problems. You say "Fingers crossed it is working". Yes, for now. But I suggest that you DON'T do a new backup which includes the image exhibits.

Your TMG program is probably locked by reverting to demo trial mode. You will need to re-enter your serial number. See this post: http://www.whollygenes.com/forums201/index.php?/topic/18219-repetitive-request-for-serial-number/&tab=comments#comment-71970

Lee, As you know, when this was asked on the TMG list I was unable to answer all of this. However from the examples the meaning of the hash (#) seems clear. Field one will have only one hash, field two will have two, etc. Then the output text will use the hashes as variables to output the "number" which TMG calculated for the field with that many hashes. And I would agree with your guess that these templates are only used if there is not already a template for that specific set of numbers in the fields, such as larger numbers of generations. At least that seems to be their purpose. As for the formula for the first five fields, one could probably figure it out by careful analysis of the examples. Michael

Susan, glad to hear that worked.

Jim has given you the appropriate pointers to what is almost certainly the cause of your problem. He mentioned the "User program data folder" and included a truncated screenshot from Rod. If you have not seen the screen Rod included before, you access it from within TMG under the Help menu by selecting the menu item "Access Folders". That screen will also identify the location of the "User program data folder" as the second item in the screen, which is cut off in the above screenshot. Where the installer "expects" various data to be in Windows 11 is almost certainly not the old computer locations which the Restored project still points to. As Jim said, you update the pointers for your new computer in Preferences for that Project. There is one path defined in "Program Options / General", but most are in "Current Project Options / Advanced". Finally, if you have not already seen it, I strongly recommend you review Terry Reigel's excellent web page listing all the things you need to do when you transfer TMG and a project to a new computer, operating system, or version of TMG. He specifically describes how to update the paths Jim is indicating in that page. See: https://tmg.reigelridge.com/new-computer-version.htm Hope this helps, Michael

Susan, Thanks for the clarificaton of the Reminders you mean. As this is happening for only one person, there must be something different about their setup. The following is "clutching at straws" and is dangerous unless done very carefully, but may be worth a try. I am "guessing" that the Reminder window may be opening off the screen somewhere. BACKUP the Project first. In TMG, click on the menu Help, then Access Folders. Record what folder is the "User program data folder" (second line). Now (IMPORTANT!!!) completely exit the TMG program. Now use Windows to browse to that folder. Find the file "app.ini". MAKE A BACKUP COPY. Now open "app.ini" in a TEXT editor (e.g. Notepad) and scroll down to find the entry: frmcitation21HintTLHW=..some numbers... Replace the numbers (no spaces) with: =0,0,270,375,15790320 Save the app.ini file AS TEXT. Now open TMG as see if the Reminder shows. If no help, restore the backup copy of app.ini. Let me know if this helps, Michael NOTE: Never work with, modify, or restore the app.ini file when TMG is running.

Susan, Thanks for the clarificaton of the Reminders you mean. As this is happening for only one person, there must be something different about their setup. The following is "clutching at straws" and is dangerous unless done very carefully, but may be worth a try. I am "guessing" that the Reminder window may be opening off the screen somewhere. BACKUP the Project first. In TMG, click on the menu Help, then Access Folders. Record what folder is the "User program data folder" (second line). Now (IMPORTANT!!!) completely exit the TMG program. Now use Windows to browse to that folder. Find the file "app.ini". MAKE A BACKUP COPY. Now open "app.ini" in a TEXT editor (e.g. Notepad) and scroll down to find the entry: frmcitation21HintTLHW=..some numbers... Replace the numbers (no spaces) with: =0,0,270,375,15790320 Save the app.ini file AS TEXT. Now open TMG as see if the Reminder shows. If no help, restore the backup copy of app.ini. Let me know if this helps, Michael

Hmmmm... I have not heard of this before. If you click "Help" on the top main menu, then click "About The Master Genealogist" does the information show your serial number, or does it say something about it being a trial version? Windows can sometimes cause TMG to lose its Serial number.