Theo Cupier 0 Report post Posted April 28, 2011 I've done something stupid. I've recently installed TMG UK version (7.04) on a new, Windows 7 PC after my old PC died. That wasn't the stupid thing. Unfortunately for me, I've lost all record of my serial number for TMG. (That WAS the stupid thing!) Is there any way at all I can resolve this and be resent my serial number to unlock the product, or am I going to have to repurchase the licence? I have a few days left before the evaluation period ends and it would be great to get this resolved (or at least understand that I'm going to have to purchase another licence) before it becomes locked. Thanks in advance for any help. Share this post Link to post Share on other sites
Terry Reigel 0 Report post Posted April 28, 2011 Contact Support (addresses and phone numbers available on Help menu) and provide details, including the email address you were using when you made the purchase if different than your current one. They should be able to help. Share this post Link to post Share on other sites
Theo Cupier 0 Report post Posted April 29, 2011 (edited) Many thanks, Terry. Will they still be able to help if I didn't buy direct from them, but through a UK reseller? Presumably they'll still be aware of my serial key, even if it was issued through a batch given to the reseller? Edited April 29, 2011 by Theo Cupier Share this post Link to post Share on other sites
Terry Reigel 0 Report post Posted April 29, 2011 I Don't know, Theo. Best thing to do is ask them. I'd send an email straight away and see if you can catch them before they are off for the weekend. Share this post Link to post Share on other sites