Michael Dietz 0 Report post Posted October 3, 2011 I use the Book Manager to generate some of the reports I include in Second Site. A couple of these are PDF files. I am using XP-Pro, and just upgraded to the FireFox browser version 7.01. Now when I run the book manager report I get the following error message for both of the PDF reports: Activation Error message box, Printer not activated, error code -30. The report is not generated. I know it is related to the upgrade of the browser but I have no clue as to go to them or to you since I have no idea what the error message means. I have the following PDF printer installed: aPDF Writer, PDF995, PDF-XChange-2 DE, Quicken PDF Printer, and Wholly Genes PDF Writer v3. All state in the Control Panel Printers and Faxes display they are ready. The last two are Amunyi Document Converter 2.50 and 2.51 respectively. These drivers have been installed by programs I have installed and so I have no idea where, when, or what they are. Any suggestions are greatly appreciated. Mike Share this post Link to post Share on other sites
Michael Hannah 0 Report post Posted October 3, 2011 Hi Mike, What OS are you using? My first guess would be to uninstall the WG PDF printer, then reinstall. Share this post Link to post Share on other sites
Michael Dietz 0 Report post Posted October 3, 2011 Hi Mike, What OS are you using? My first guess would be to uninstall the WG PDF printer, then reinstall. Mike, I am using XP=Pro. Since I did not install the WG printer I assume you mean to uninstall TMG and reinstall it, correct? Thank you much for the reply. Mike Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted October 3, 2011 Mike - Try: File / Printer Setup... / Install PDF Printer. Virginia Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted October 3, 2011 Since I did not install the WG printer I assume you mean to uninstall TMG and reinstall it, correct? No. Michael means exactly what he said. Uninstall the WG PDF printer driver from the Devices and Printers window. Then run TMG. The PDF driver might auto-install. If not, use File / Printer Setup... / [install PDF printer] to install it. Share this post Link to post Share on other sites
Michael Dietz 0 Report post Posted October 3, 2011 Since I did not install the WG printer I assume you mean to uninstall TMG and reinstall it, correct? No. Michael means exactly what he said. Uninstall the WG PDF printer driver from the Devices and Printers window. Then run TMG. The PDF driver might auto-install. If not, use File / Printer Setup... / [install PDF printer] to install it. Jim, I had to use the File / Printer Setup.../ [install PDF printer]. During the process I received the error: Copying acXMLParser.dll file Error Code 2 The system cannot find the file specified. The process continued with the message Installing Amyuni PDF printer driver and other installing messages finally with the message Printer setup succeeded. I tried to generate the PDF file again and it completed successfully. Should I worry about that error or is that a normal condition? Everybody, thank you so very much for the advice. Mike Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted October 3, 2011 If the driver installed and is working, don't worry about it. If you're running Win7, I should have pointed you here... http://www.whollygenes.com/forums201/index...showtopic=12005 Share this post Link to post Share on other sites