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Problem with keeping TMG unlocked


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#1 janniel

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Posted 01 May 2014 - 03:15 PM

Hello,

I upgraded to 9.1 a few weeks ago.  Every single time I open the program it wants to to unlock it again.  Now it is not even accepting my unlock key.

Anyone else having this problem?

Thanks,

Janice



#2 Virginia Blakelock

Virginia Blakelock
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Posted 02 May 2014 - 08:55 AM

Janice -

 

Rightclick on your desktop TMG icon and select Run as Administrator.  Enter your unlock key.  Do this one time only.  See if that will hold permanently after that.

 

Virginia


Win7 Professional x64

#3 janniel

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Posted 03 May 2014 - 11:52 AM

Virginia, Thanks for taking the time to answer.  The biggest problem is that the unlock screen says my information is invalid.  I've tried to call support, but  no answer, so now I will wait to see if they answer my email.  

Signed,

ticked off and tired of this experience.

 

But, thanks to you, again.

Janice



#4 Virginia Blakelock

Virginia Blakelock
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Posted 03 May 2014 - 03:20 PM

Janice -

 

Was it previously accepting the registration key?  Are you using the same e-mail address as when you registered?  Typing it in rather than pasting? 

 

Virginia


Win7 Professional x64




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