Tracy 0 Report post Posted August 17, 2014 If I select the individual person in TMG 7.04, then click on their name, then click on the citation, I receive a popup screen with the label "OpenCurPrinter: Canon MP990 series printer, port: Ne02:, driver: wins......" (this is my printer) Inside the popup box it says "error initializing printer." When I click OK a new popup box appears with the label "CreateOneFont(b)" and the statement "error creating font." When I click ok the same box appears three times. Once they are all closed I can proceed normally. I have never printed from this program and have been using it for some time. Thanks in advance for any suggestions. Tracy Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted August 21, 2014 You should contact Support and see what Dorothy has to say. Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 22, 2014 Tracy - This problem was reported earlier this year on the TMG mailing list, and if you Google for the error message you will find incidents of it in other programs. I would check the Start / Devices and Printers, rightclick on that printer icon and then Troubleshoot - if you have that option. It would not hurt to update your printer driver if need be. Let us know if you find a resolution. Virginia Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 25, 2014 Tracy - A similar problem was reported and a possible solution found on the forum here. Let us know if you are still having the problem. Virginia Share this post Link to post Share on other sites