Jump to content


Photo

PDF File type: "Error Code 20"


  • Please log in to reply
4 replies to this topic

#1 SusanT

SusanT
  • Members
  • 5 posts
  • Gender:Female
  • Location:Memphis, TN - metropolitan area

Posted 26 August 2014 - 07:32 AM

I have now started experimenting with v9.03 reports - running OS Windows 8.1. On the Report Definition Screen when Adobe Reader (PDF) is selected on "SaveTo: File Type:", the following error messages appear:

 

"Activation Error" window with the following text:

"Printer not activated, error code -20"

 

when the "OK" button is clicked:

"TerPrint2, Error Code: 15"  window with the following text:

"Unable to Start the Print Job:

 

when that "OK" button is clicked:

"Error exporting to C:\users\........\The Master Genealogist v9\Report_output\.....pdf"

 

I did a search on the TMG_L archives with no help. Did find a couple of similar queries, but no replies to them:

http://archiver.root...1-02/1297835336

http://archiver.root...9-08/1249175027

 

There may be answers in the archives that I didn't search long or hard enough to find.

 

While experimenting with reports, I just now realized the Silver edition only has *.rtf, *.pdf and *.htm file types! :ohno:  Our daughter gave Silver v8 to me as a Xmas present and soon after received a message that I qualified for free download of v9. I had always had a gold version of TMG and didn't realize the differences. Gee, it also looks like I won't be able to save report files with bibliographies, Table of Contents, etc...  Also the type of reports is limited. Does anyone think it is possible for me to pay just the difference between Silver v9 and Gold v9 and get the Gold v9 download?

 

--- Susan


Edited by SusanT, 26 August 2014 - 07:33 AM.


#2 Virginia Blakelock

Virginia Blakelock
  • Moderators
  • 3,178 posts
  • Gender:Female
  • Location:Ohio

Posted 26 August 2014 - 12:40 PM

Susan -

 

Re the PDF printer - a couple of things to try:

 

-  Install the PDF printer:  In TMG, File / Printer setup / Install PDF printer (button at top of page).

 

- Go to Devices and Printers on the Windows Start menu.  Rightclick on the Wholly Genes PDF Writer v4 and select Printer Properties.  Select the Ports tab and set it to Nul if it is not already.  Click OK.

 

Re  TMG Silver/Gold versions.  Contact Support (support@whollygenes.com) and explain your situation.  It should not be a problem for you to upgrade to Gold v9.03.

 

Virginia


Win7 Professional x64

#3 SusanT

SusanT
  • Members
  • 5 posts
  • Gender:Female
  • Location:Memphis, TN - metropolitan area

Posted 26 August 2014 - 01:15 PM

No, luck.

 

> -  Install the PDF printer:  In TMG, File / Printer setup / Install PDF printer (button at top of page).<

 

When I click that install PDF printer button it says "The PDF printer is already installed." I don't know if this means anything, but the Wholly Genes PDF Writer is not on the "Selected" drop-down list of printers in TMG.

 

>... Select the Ports tab and set it to Nul if it is not already.  Click OK.<

 

The Wholly Genes PDF Writer v4 and Quicken PDF Printer are both listed/set on "Nul."

 

Still getting the Error Code -20 when trying to save a PDF on all the reports.

 

>Re  TMG Silver/Gold versions.  Contact Support (support@whollygenes.com) and explain your situation.  It should not be a problem for you to upgrade to Gold v9.03.<

I will contact them. Thank you, Virginia, for the speedy reply.

 

--- Susan


Edited by SusanT, 26 August 2014 - 01:17 PM.


#4 Jim Byram

Jim Byram
  • Moderators
  • 7,350 posts
  • Gender:Male
  • Location:Framingham, MA

Posted 26 August 2014 - 03:50 PM

I don't know if this means anything, but the Wholly Genes PDF Writer is not on the "Selected" drop-down list of printers in TMG.

That's correct. That was done to prevent people from selecting it.



#5 SusanT

SusanT
  • Members
  • 5 posts
  • Gender:Female
  • Location:Memphis, TN - metropolitan area

Posted 28 August 2014 - 04:31 AM

An update on the PDF problem. There is no problem creating *.pdf files on my laptop, but still can't on the desktop via Wholly Genes PDF Writer cv4. Both PCs are running OS Windows 8.1 and the same TMG v9.03. I spent sometime comparing the printers on both. Both have the Wholly Genes PDF Writer v4 and Quicken PDF Writer set to NUL. The big difference is that the desktop also has the Corel PDF Creator. The Corel PDF printer is set to port "CorelCreatorPort" - not to port NUL like Wholly Genes PDF Writer v4 and Quicken PDF Printer. The laptop does not have the Corel program loaded. Wonder if Wholly Genes PDF Writer v4 has compatibility problems with the Corel PDF printer???

 

Nowwwwww, I have found I can create *.PDF files on the desktop by the Corel PDF Creator!!!! I do it by:

 

On the "Report Definition Screen" selecting the following:

  "X Printer"

  "Properties"

     "Selected" - drop-down menu

          "Corel PDF Creator"

     "OK" button

     "Create Report" button

 

The report is immediately created after selecting where to save the file. With no problem using Corel PDF, I'm suggesting the problem may be a conflict between Wholly Genes and Corel. BTW, can not create a TMG PDF file with Quicken PDF. There is no problem creating Quicken PDF files within the Quicken program. Last night emailed a trouble report about this Wholly Genes PDF problem to Wholly Genes.

 

--- Susan


Edited by SusanT, 28 August 2014 - 04:34 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users