pdf print to file hangs

[JohnR 0]

Report, Save to, File type .pdf writes the file name and hangs. Wholly Genes writer 4 is listed under printers, nothing in the queue. Can't remove the file as it is reported to be in use until I use Task Manager to end print driver host for applications.

Tried uninstalling / installing printer from File, Printer setup and from TMG9, pdf, pdfinstall.exe but I go round in ever decreasing circles.

And all I wanted to do was send someone a small compressed pedigree.

[Jim Byram 0]

One possible issue is cdintf400.dll not being properly registered. Running the TMG installer and selecting [Repair] should fix that. Try this first. (I can also tell you how to manually register the DLL but that shouldn't be necessary.)

 

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Here's another known issue that results in hung PDF output and the fix.

 

CAUSE: When the driver is installed, it creates a local port called

"NUL:" (if one doesn't already exist) and assigns the PDF printer to it.

If there is a port called "nul:" (or any capitalization other than all

upper), then Windows won't let the installer create "NUL:" so it assigns

the printer instead to LPT1 - and that will cause printing to hang. (At

least one product, called OneNote, is known to create a port called "nul:")

SOLUTION: Have the user access Control Panel > Printers, right-click on

the Wholly Genes PDF printer, and choose "Printer Properties" (NOT

"Properties"). Then go to the Ports tab, unselect "LPT1:", and select

"nul:" (or however it is capitalized).

[JohnR 0]

Thank you Jim for your unfailing help as usual. I had to resolve both issues to get the pdf printer to work.

 

John