Shane MacClure 0 Report post Posted March 1, 2015 Hi,I'm having trouble unlocking my new version of TMG (the Gold v9 CD) which I bought last fall from Wholly Genes and am just getting around to loading on my computer now.The basic problem is that I am getting an error message telling me that the unlock information is incorrect. But it's the code which was sent with the CD Any suggestions?Thanks,Shane MacClureSouris, PEI Canada Share this post Link to post Share on other sites
Terry Reigel 0 Report post Posted March 1, 2015 Shane, Are you entering the name and email address as it appears in the material you got with the CD? Share this post Link to post Share on other sites
sonofkenny 0 Report post Posted March 5, 2015 Having the same problem. Purchased an online copy last August, received an unlock code. It worked at first, but now it tells me the trial period is over and to put in the unlock code(which I already did). When I do it says it is invalid... Share this post Link to post Share on other sites
Terry Reigel 0 Report post Posted March 5, 2015 The usual reasons for an unlock code to be rejected are: The code for a different version of TMG. It is entered manually instead of by cutting and pasting and there is an error in entering it. The email address or name is entered is not the one used when the code was provided. Could any of these apply? Share this post Link to post Share on other sites
