My computer crashed about a month ago and I have installed the latest version of 8 but can't get permission to the full version. I have the rediculously long key code but it keeps telling me something is wrong. I was wondering if it might the the name. Where it says first should it be just the first? I have tried my name and my wife's name and also my name with first initial. Is there some way of sending an e-mail to someone who can give me the information I seem to need?