Glaffy 0 Report post Posted December 4, 2017 I cannot create a relationship report. I get an error message and then can't get out of the error and have to close the program via task manager. Any help would be appreciated. Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted December 4, 2017 Reset the report to default and try again. The exact error message always helps to evaluate these things. Share this post Link to post Share on other sites
Glaffy 0 Report post Posted December 5, 2017 I reset defaults... Didn't work. Here is the exact error: Cannot create file C:\users\home\appdata\local\temp\tmg78046020\_52p1ai7s5.jpg Share this post Link to post Share on other sites
Glaffy 0 Report post Posted December 5, 2017 Also, after I cancel it I get another error: Unknown member ROPROTECTIONMAN Share this post Link to post Share on other sites
Glaffy 0 Report post Posted December 7, 2017 Can anyone help me with this? Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted December 7, 2017 The usual reason for the error that you showed is some external application interfering with TMG. Candidates would include antivirus apps such as McAfee or AVG or other anti-malware apps or a syncing or backup application that is accessing the TMG program or data. Share this post Link to post Share on other sites
Glaffy 0 Report post Posted December 8, 2017 Thank you! I temporarily shut off my anti virus to run the report and it works perfectly. 😎 I appreciate the help! Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted December 8, 2017 You need to exclude the TMG process (the program file) in your anti-virus application. That will prevent the issue from occurring. What you want to excude is... "C:\Program Files (x86)\The Master Genealogist v9\tmg9.exe" Share this post Link to post Share on other sites