Vernard Adams 0 Report post Posted September 28, 2005 I just upgraded from version 5 to version 6.03 of TMG. The program will not back up properly. It gives this error message: "Input file read failure. The error occurs when a file operation is performed on a ZIP file that is locked or restricted by another process. Please check the destination drive." Windows Explorer shows one ZIP file in my TMG folder: The Master Genealogist\buttons\buttons.ZIP. Today I reloaded the software from the CD (having first used an internet download a few weeks ago). It did not help; the problem persists. I would greatly appreciate some advice. Thank you. Share this post Link to post Share on other sites
Vera Nagel 0 Report post Posted September 28, 2005 I just upgraded from version 5 to version 6.03 of TMG. Just an additional (may be stupid ) question of course you first updated TMG v5 to TMG v6.0 and than to TMGv6.03, right? It gives this error message: "Input file read failure. The error occurs when a file operation is performed on a ZIP file that is locked or restricted by another process. Please check the destination drive." Windows Explorer shows one ZIP file in my TMG folder: The Master Genealogist\buttons\buttons.ZIP. The TMG folder: The Master Genealogist\buttons should only contain BMP files if anything was applied properly. Can you manually unzip that ZIP-file you're referring to in the buttons folder? Vera Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted September 28, 2005 I just upgraded from version 5 to version 6.03 of TMG. The program will not back up properly. It gives this error message: "Input file read failure. The error occurs when a file operation is performed on a ZIP file that is locked or restricted by another process. Please check the destination drive." Windows Explorer shows one ZIP file in my TMG folder: The Master Genealogist\buttons\buttons.ZIP. Today I reloaded the software from the CD (having first used an internet download a few weeks ago). It did not help; the problem persists. I would greatly appreciate some advice. Thank you. The error message seems to be generic for backup problems and does not necessarily refer to a zip file or zip disc. It may apply if the backup medium is full, or, depending on your CD software, that you are trying to make a tmg backup directly to a CD drive. In the latter case, make the backup to a folder on your hard drive and then copy that backup file to your CD. Virginia Share this post Link to post Share on other sites
JohnR 0 Report post Posted September 28, 2005 I just upgraded from version 5 to version 6.03 of TMG. The program will not back up properly. It gives this error message: "Input file read failure. The error occurs when a file operation is performed on a ZIP file that is locked or restricted by another process. Please check the destination drive." Windows Explorer shows one ZIP file in my TMG folder: The Master Genealogist\buttons\buttons.ZIP. Today I reloaded the software from the CD (having first used an internet download a few weeks ago). It did not help; the problem persists. I would greatly appreciate some advice. Thank you. <{POST_SNAPBACK}> Have you set your backup location in File> Preferences> Advanced> Backups ? Share this post Link to post Share on other sites
Vernard Adams 0 Report post Posted October 4, 2005 Just an additional (may be stupid ) question of course you first updated TMG v5 to TMG v6.0 and than to TMGv6.03, right?The TMG folder: The Master Genealogist\buttons should only contain BMP files if anything was applied properly. Can you manually unzip that ZIP-file you're referring to in the buttons folder? Vera <{POST_SNAPBACK}> Share this post Link to post Share on other sites
Vernard Adams 0 Report post Posted October 4, 2005 Just an additional (may be stupid ) question of course you first updated TMG v5 to TMG v6.0 and than to TMGv6.03, right?The TMG folder: The Master Genealogist\buttons should only contain BMP files if anything was applied properly. Can you manually unzip that ZIP-file you're referring to in the buttons folder? Vera <{POST_SNAPBACK}> The upgrade was directly to 6.03. It was selected automatically by TMG. I have not yet tried unzipping that file. I was able to backup to the C drive and then copy, following another suggestion. Thank you for your help, I appreciate it. Vernard Adams Share this post Link to post Share on other sites
Vernard Adams 0 Report post Posted October 4, 2005 The error message seems to be generic for backup problems and does not necessarily refer to a zip file or zip disc. It may apply if the backup medium is full, or, depending on your CD software, that you are trying to make a tmg backup directly to a CD drive. In the latter case, make the backup to a folder on your hard drive and then copy that backup file to your CD. Virginia <{POST_SNAPBACK}> I was able to backup to a folder on the hard drive and copy as you suggested. thank you. Vernard Adams Share this post Link to post Share on other sites
Vernard Adams 0 Report post Posted October 4, 2005 Have you set your backup location in File> Preferences> Advanced> Backups ? <{POST_SNAPBACK}> Yes, this was OK. Thank you. Vernard Adams Share this post Link to post Share on other sites
