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#1 Prognatus

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Posted 23 May 2011 - 10:06 AM

Hello,

This is a help request to WhollyGenes staff.

It's been a while since I've been here. I'm a long time customer with several previous versions of TMG, and I want to upgrade now when v8 is released. But I wondered if perhaps WhollyGenes have changed its login system since last time? Anyway, my login e-mail and password doesn't work anymore, not even the lost password routine, so perhaps my earlier account is lost?

It's not a big problem to create a new account from scratch, but I'm concerned about the purchase history and stuff I might need in the future, and therefore it'd be better if my previous account was found. Is it possible to find me, you think? :unsure: I can provide further information about my account details, serial numbers of registered TMG versions, etc. in a private message, when needed.

Any reply would be greatly appreciated.

Regards,
-Prognatus

#2 Jim Byram

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Posted 23 May 2011 - 10:26 AM

You are referring to the store logon. You need to contact Support.

#3 Prognatus

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Posted 25 May 2011 - 12:42 AM

Thank you, Jim. The issue is now cleared up.

Here's the core of the reply from WhollyGenes, which I guess other people also may be interested in:

We had recently upgraded our website and old information was removed.
Also, we not longer keep a history of products sold, at our website.


-Prognatus




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