Prognatus 0 Report post Posted May 23, 2011 Hello, This is a help request to WhollyGenes staff. It's been a while since I've been here. I'm a long time customer with several previous versions of TMG, and I want to upgrade now when v8 is released. But I wondered if perhaps WhollyGenes have changed its login system since last time? Anyway, my login e-mail and password doesn't work anymore, not even the lost password routine, so perhaps my earlier account is lost? It's not a big problem to create a new account from scratch, but I'm concerned about the purchase history and stuff I might need in the future, and therefore it'd be better if my previous account was found. Is it possible to find me, you think? I can provide further information about my account details, serial numbers of registered TMG versions, etc. in a private message, when needed. Any reply would be greatly appreciated. Regards, Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted May 23, 2011 You are referring to the store logon. You need to contact Support. Share this post Link to post Share on other sites
Prognatus 0 Report post Posted May 25, 2011 Thank you, Jim. The issue is now cleared up. Here's the core of the reply from WhollyGenes, which I guess other people also may be interested in: We had recently upgraded our website and old information was removed.Also, we not longer keep a history of products sold, at our website. Share this post Link to post Share on other sites
