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errors when restoring, or opening project


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#1 Dawn Ellis

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Posted 30 January 2012 - 07:19 AM

I have just installed TMG 8 .01 on my desktop computer. Previously had installed it on my laptop with no problems.

When I try to do a restore with a .sqz file from my laptop I am getting the following errors: Ole error code:0x80040154, class not registered, 72 getfilex, I ignore that and get Object Loform is not found 73 Getfilex, followed by 74-77 Getfilex, then 120 getfilex, and 127 getfilex, when I ignore all these errors, I am back where I started.

I have even tried transferring my whole project file from one computer to the other, but I don't even get to the point where I can pick a sqz file or a project file before I get these errors.

I called and spoke to someone in Tech support. she told me to uninstall TMG, delete all the files and reinstall after turning off the firewall.

I tried that and I am getting the same errors. I also notice that when I reinstalled the serial number I had previously entered when I first activated, is still present. So I am thinking I am not getting a clean uninstall.

Both computers have v 8.01 installed, the desktop is win7, the laptop vista.

Please help

Thanks
Dawn

#2 Jim Byram

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Posted 30 January 2012 - 07:44 AM

When I try to do a restore with a .sqz file from my laptop I am getting the following errors: Ole error code:0x80040154, class not registered, 72 getfilex,

There is an unregistered DLL used by the PDF driver. Please try this fix...
http://www.whollygen...indpost&p=57483

I also notice that when I reinstalled the serial number I had previously entered when I first activated, is still present.

That is a non-issue. If the operating system virtualizes the registration data, then it can only be removed manually.

#3 Dawn Ellis

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Posted 30 January 2012 - 07:59 AM


When I try to do a restore with a .sqz file from my laptop I am getting the following errors: Ole error code:0x80040154, class not registered, 72 getfilex,

There is an unregistered DLL used by the PDF driver. Please try this fix...
http://www.whollygen...indpost&p=57483

I also notice that when I reinstalled the serial number I had previously entered when I first activated, is still present.

That is a non-issue. If the operating system virtualizes the registration data, then it can only be removed manually.



I tried the steps outlined,

1) the printer did not exist, so I couldn't delete it.
2) cdintf400.dll did not exist, so I couldn't delete it.
3) I installed the pdf printer
4) I am already using 8.01

The problem still exists, but thanks for your prompt reply.

#4 Jim Byram

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Posted 30 January 2012 - 09:31 AM

2) cdintf400.dll did not exist, so I couldn't delete it.

Did you check the correct path? On your system, the path should be:
"C:WindowsSysWOW64cdintf400.dll"

#5 Dawn Ellis

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Posted 30 January 2012 - 11:39 AM


2) cdintf400.dll did not exist, so I couldn't delete it.

Did you check the correct path? On your system, the path should be:
"C:WindowsSysWOW64cdintf400.dll"


yes, I double checked to make sure this computer was a 64 bit, then went looking as you said...but I didn't find it...though I just looked again now and did find it, so I deleted it, installed the pdf printer again and tried to restore...it did the same thing.

I restarted the computer and I am still getting the same error.

Sorry to be a pain

#6 Jim Byram

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Posted 30 January 2012 - 04:48 PM

First, you need to resolve whether the driver is working. Leave restore out of it.

Use the Sample project and determine if you can output to PDF or a printer.

#7 Dawn Ellis

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Posted 31 January 2012 - 06:39 AM

Hi Jim,

Apparently I cannot. as soon as I selected a report I got the following

OLE error code 0x80040154:class not registered. 123
REPORTOBJ,MRUNRPT

#8 Dawn Ellis

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Posted 31 January 2012 - 07:01 AM

Jim,

I went through all the steps in your tips post including checking the printer properties to be sure NULL was selected.

#9 StephGBK

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Posted 05 March 2012 - 06:57 AM

I have the same issue - Did this ever get resolved?

#10 Dawn Ellis

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Posted 05 March 2012 - 01:09 PM

I have the same issue - Did this ever get resolved?


No, I was installing on my father's computer (I usually update his file one a year, he acts as another backup for me. He doesn't actually use the software, but occasionally likes to look at the tree view) so it is not a major issue, but I would like to get the program working on my next trip north. Maybe start another thread since I am 1000 mile away and can't work on fixing this, maybe you can get yours fixed.

#11 shamill70

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Posted 12 March 2012 - 02:02 PM

Having same error... I have now installed 8.02 hoping for a fix. Version 7 worked just fine.




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