strathglass 0 Report post Posted February 18, 2014 (edited) Updating from 8.06 to 8.08 resulted in an error and the automatic installer program rollback procedure resulted in the complete removal of the TMG application (it did NOT revert to the original v8.06). Re-installing 8.06, opening the sample DB, and executing the upgrade process again results in the same error (regardless of whether I close TMG before starting the upgrade or not). Any suggestions to work around this bug and get v8.08 successfully installed? Anyone know the secret link to where I can just download v8.08 (since v9 is out, I assume it is NOT available anymore). Thanks in advance. PS: Here is the error message: PPS: Here is the tail end of the error log: Property(S): Time = 15:05:54 Property(S): MsiNetAssemblySupport = 4.0.30319.18408 Property(S): MsiWin32AssemblySupport = 6.1.7601.17514 Property(S): MsiRunningElevated = 1 Property(S): Privileged = 1 Property(S): DATABASE = C:\Windows\Installer\1a6f7af.msi Property(S): OriginalDatabase = C:\ProgramData\The Master Genealogist v8 Installer\tmg8setup.msi Property(S): UILevel = 5 Property(S): Preselected = 1 Property(S): USR_ADMINISTRATOR = Administrator Property(S): USR_GUEST = Guest Property(S): GRP_DOMAIN_USERS = None Property(S): GRP_EVERYONE = Everyone Property(S): USR_NETWORK_SERVICE = NETWORK SERVICE Property(S): GRP_ADMINISTRATORS = Administrators Property(S): GRP_USERS = Users Property(S): GRP_GUESTS = Guests Property(S): GRP_MONITORING_USERS = Performance Monitor Users Property(S): GRP_LOGGING_USERS = Performance Log Users Property(S): WindowsLibrariesFolder = C:\Users\biota\AppData\Roaming\Microsoft\Windows\Libraries Property(S): SavedGamesFolder = C:\Users\biota\Saved Games Property(S): PublicDocumentsFolder = C:\Users\Public\Documents Property(S): CostingComplete = 1 Property(S): OutOfDiskSpace = 0 Property(S): OutOfNoRbDiskSpace = 0 Property(S): PrimaryVolumeSpaceAvailable = 45088808 Property(S): PrimaryVolumeSpaceRequired = 94553 Property(S): PrimaryVolumeSpaceRemaining = 44994255 Property(S): SourcedirProduct = {4350AE2E-967A-48FC-B364-8937E391C597} Property(S): PrimaryVolumePath = C: Property(S): ProductToBeRegistered = 1 MSI (s) (50:A8) [15:05:54:289]: MainEngineThread is returning 1603 MSI (s) (50:54) [15:05:54:293]: RESTART MANAGER: Previously shut down applications have been restarted. MSI (s) (50:54) [15:05:54:293]: RESTART MANAGER: Session closed. MSI (s) (50:54) [15:05:54:295]: RESTART MANAGER: Session closed. MSI (s) (50:54) [15:05:54:331]: User policy value 'DisableRollback' is 0 MSI (s) (50:54) [15:05:54:331]: Machine policy value 'DisableRollback' is 0 MSI (s) (50:54) [15:05:54:331]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (50:54) [15:05:54:331]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (50:54) [15:05:54:332]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (50:54) [15:05:54:333]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (50:54) [15:05:54:333]: Restoring environment variables MSI (s) (50:54) [15:05:54:369]: Destroying RemoteAPI object. MSI (s) (50:4C) [15:05:54:369]: Custom Action Manager thread ending. MSI © (28:18) [15:05:54:381]: Back from server. Return value: 1603 MSI © (28:18) [15:05:54:381]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI © (28:18) [15:05:54:411]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. Action ended 15:05:54: ExecuteAction. Return value 3. MSI © (28:84) [15:05:54:416]: RESTART MANAGER: Previously shut down applications have been restarted. MSI © (28:84) [15:05:54:416]: RESTART MANAGER: Session closed. === Verbose logging stopped: 2014-02-18 15:05:54 === Action ended 15:03:40: ProgressDlg. Return value 1. MSI © (7C:A4) [15:03:40:856]: Note: 1: 2205 2: 3: AI_AppSearchEx MSI © (7C:A4) [15:03:40:856]: Note: 1: 2228 2: 3: AI_AppSearchEx 4: SELECT `Property` FROM `AI_AppSearchEx` MSI © (7C:A4) [15:03:40:867]: Note: 1: 2205 2: 3: AI_TempFile MSI © (7C:A4) [15:03:40:867]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT `Property` FROM `AI_TempFile` MSI © (7C:A4) [15:03:40:867]: Note: 1: 2205 2: 3: AI_PreRequisite MSI © (7C:A4) [15:03:40:867]: Note: 1: 2228 2: 3: AI_PreRequisite 4: SELECT `RetValPropName` FROM `AI_PreRequisite` MSI © (7C:A4) [15:03:40:867]: Note: 1: 2205 2: 3: AI_XmlLocator MSI © (7C:A4) [15:03:40:867]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator` MSI © (7C:A4) [15:04:11:882]: PROPERTY CHANGE: Adding FileInUseProcess property. Its value is 'The following applications should be closed before continuing the install:{&^&}8320{&^&}The Master Genealogist{&^&}{&^&}{&^&}{&^&}{&^&}{&^&}'. MSI © (7C:70) [15:04:11:887]: Note: 1: 2205 2: 3: AI_ControlEx MSI © (7C:70) [15:04:11:887]: Note: 1: 2228 2: 3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'MsiRMFilesInUse' MSI © (7C:A4) [15:05:54:426]: Doing action: FatalError Action 15:05:54: FatalError. Action start 15:05:54: FatalError. MSI © (7C:70) [15:05:54:432]: Note: 1: 2205 2: 3: AI_ControlEx MSI © (7C:70) [15:05:54:432]: Note: 1: 2228 2: 3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'FatalError' Action ended 15:06:02: FatalError. Return value 1. MSI © (7C:A4) [15:06:02:629]: Doing action: AI_SHOW_LOG Action 15:06:02: AI_SHOW_LOG. Action start 15:06:02: AI_SHOW_LOG. MSI © (7C:34) [15:06:02:631]: Invoking remote custom action. DLL: C:\Users\biota\AppData\Local\Temp\MSIB324.tmp, Entrypoint: LaunchLogFile Action ended 15:06:02: AI_SHOW_LOG. Return value 1. MSI © (7C:A4) [15:06:02:764]: Doing action: FatalError Action 15:06:02: FatalError. Action start 15:06:02: FatalError. Action ended 15:06:02: FatalError. Return value 2. MSI © (7C:A4) [15:06:02:765]: Note: 1: 2205 2: 3: Environment MSI © (7C:A4) [15:06:02:765]: Note: 1: 2228 2: 3: Environment 4: SELECT `Environment`,`Component_` FROM `Environment` MSI © (7C:00) [15:06:02:778]: Destroying RemoteAPI object. MSI © (7C:3C) [15:06:02:779]: Custom Action Manager thread ending. === Verbose logging stopped: 2014-02-18 15:06:02 === Edited February 18, 2014 by strathglass Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 18, 2014 This works for me. http://whollygenes.swmirror.com/tmg8setup.exe And try these suggestions to get a clean install... http://www.whollygenes.com/forums201/index.php?showtopic=14634 Share this post Link to post Share on other sites
strathglass 0 Report post Posted February 19, 2014 Thanks for the link ... that is the 8.08 version, just what I needed - that installed fine (since no uprgade required!). The link should be on the web site still I think! Regards... Share this post Link to post Share on other sites
