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Error Updating to 8.08


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#1 strathglass

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Posted 18 February 2014 - 12:47 PM

Updating from 8.06 to 8.08 resulted in an error and the automatic installer program rollback procedure resulted in the complete removal of the TMG application (it did NOT revert to the original v8.06).

Re-installing 8.06, opening the sample DB, and executing the upgrade process again results in the same error (regardless of whether I close TMG before starting the upgrade or not).

Any suggestions to work around this bug and get v8.08 successfully installed?

Anyone know the secret link to where I can just download v8.08 (since v9 is out, I assume it is NOT available anymore).

 

Thanks in advance.

 

PS: Here is the error message:

error.png

 

PPS: Here is the tail end of the error log:

 

Property(S): Time = 15:05:54
Property(S): MsiNetAssemblySupport = 4.0.30319.18408
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): DATABASE = C:\Windows\Installer\1a6f7af.msi
Property(S): OriginalDatabase = C:\ProgramData\The Master Genealogist v8 Installer\tmg8setup.msi
Property(S): UILevel = 5
Property(S): Preselected = 1
Property(S): USR_ADMINISTRATOR = Administrator
Property(S): USR_GUEST = Guest
Property(S): GRP_DOMAIN_USERS = None
Property(S): GRP_EVERYONE = Everyone
Property(S): USR_NETWORK_SERVICE = NETWORK SERVICE
Property(S): GRP_ADMINISTRATORS = Administrators
Property(S): GRP_USERS = Users
Property(S): GRP_GUESTS = Guests
Property(S): GRP_MONITORING_USERS = Performance Monitor Users
Property(S): GRP_LOGGING_USERS = Performance Log Users
Property(S): WindowsLibrariesFolder = C:\Users\biota\AppData\Roaming\Microsoft\Windows\Libraries
Property(S): SavedGamesFolder = C:\Users\biota\Saved Games
Property(S): PublicDocumentsFolder = C:\Users\Public\Documents
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 45088808
Property(S): PrimaryVolumeSpaceRequired = 94553
Property(S): PrimaryVolumeSpaceRemaining = 44994255
Property(S): SourcedirProduct = {4350AE2E-967A-48FC-B364-8937E391C597}
Property(S): PrimaryVolumePath = C:
Property(S): ProductToBeRegistered = 1
MSI (s) (50:A8) [15:05:54:289]: MainEngineThread is returning 1603
MSI (s) (50:54) [15:05:54:293]: RESTART MANAGER: Previously shut down applications have been restarted.
MSI (s) (50:54) [15:05:54:293]: RESTART MANAGER: Session closed.
MSI (s) (50:54) [15:05:54:295]: RESTART MANAGER: Session closed.
MSI (s) (50:54) [15:05:54:331]: User policy value 'DisableRollback' is 0
MSI (s) (50:54) [15:05:54:331]: Machine policy value 'DisableRollback' is 0
MSI (s) (50:54) [15:05:54:331]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (50:54) [15:05:54:331]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (50:54) [15:05:54:332]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (50:54) [15:05:54:333]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (50:54) [15:05:54:333]: Restoring environment variables
MSI (s) (50:54) [15:05:54:369]: Destroying RemoteAPI object.
MSI (s) (50:4C) [15:05:54:369]: Custom Action Manager thread ending.
MSI © (28:18) [15:05:54:381]: Back from server. Return value: 1603
MSI © (28:18) [15:05:54:381]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (28:18) [15:05:54:411]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 15:05:54: ExecuteAction. Return value 3.
MSI © (28:84) [15:05:54:416]: RESTART MANAGER: Previously shut down applications have been restarted.
MSI © (28:84) [15:05:54:416]: RESTART MANAGER: Session closed.
=== Verbose logging stopped: 2014-02-18  15:05:54 ===
 
Action ended 15:03:40: ProgressDlg. Return value 1.
MSI © (7C:A4) [15:03:40:856]: Note: 1: 2205 2:  3: AI_AppSearchEx 
MSI © (7C:A4) [15:03:40:856]: Note: 1: 2228 2:  3: AI_AppSearchEx 4: SELECT `Property` FROM `AI_AppSearchEx` 
MSI © (7C:A4) [15:03:40:867]: Note: 1: 2205 2:  3: AI_TempFile 
MSI © (7C:A4) [15:03:40:867]: Note: 1: 2228 2:  3: AI_TempFile 4: SELECT `Property` FROM `AI_TempFile` 
MSI © (7C:A4) [15:03:40:867]: Note: 1: 2205 2:  3: AI_PreRequisite 
MSI © (7C:A4) [15:03:40:867]: Note: 1: 2228 2:  3: AI_PreRequisite 4: SELECT `RetValPropName` FROM `AI_PreRequisite` 
MSI © (7C:A4) [15:03:40:867]: Note: 1: 2205 2:  3: AI_XmlLocator 
MSI © (7C:A4) [15:03:40:867]: Note: 1: 2228 2:  3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator` 
MSI © (7C:A4) [15:04:11:882]: PROPERTY CHANGE: Adding FileInUseProcess property. Its value is 'The following applications should be closed before continuing the install:{&^&}8320{&^&}The Master Genealogist{&^&}{&^&}{&^&}{&^&}{&^&}{&^&}'.
MSI © (7C:70) [15:04:11:887]: Note: 1: 2205 2:  3: AI_ControlEx 
MSI © (7C:70) [15:04:11:887]: Note: 1: 2228 2:  3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'MsiRMFilesInUse' 
MSI © (7C:A4) [15:05:54:426]: Doing action: FatalError
Action 15:05:54: FatalError. 
Action start 15:05:54: FatalError.
MSI © (7C:70) [15:05:54:432]: Note: 1: 2205 2:  3: AI_ControlEx 
MSI © (7C:70) [15:05:54:432]: Note: 1: 2228 2:  3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'FatalError' 
Action ended 15:06:02: FatalError. Return value 1.
MSI © (7C:A4) [15:06:02:629]: Doing action: AI_SHOW_LOG
Action 15:06:02: AI_SHOW_LOG. 
Action start 15:06:02: AI_SHOW_LOG.
MSI © (7C:34) [15:06:02:631]: Invoking remote custom action. DLL: C:\Users\biota\AppData\Local\Temp\MSIB324.tmp, Entrypoint: LaunchLogFile
Action ended 15:06:02: AI_SHOW_LOG. Return value 1.
MSI © (7C:A4) [15:06:02:764]: Doing action: FatalError
Action 15:06:02: FatalError. 
Action start 15:06:02: FatalError.
Action ended 15:06:02: FatalError. Return value 2.
MSI © (7C:A4) [15:06:02:765]: Note: 1: 2205 2:  3: Environment 
MSI © (7C:A4) [15:06:02:765]: Note: 1: 2228 2:  3: Environment 4: SELECT `Environment`,`Component_` FROM `Environment` 
MSI © (7C:00) [15:06:02:778]: Destroying RemoteAPI object.
MSI © (7C:3C) [15:06:02:779]: Custom Action Manager thread ending.
=== Verbose logging stopped: 2014-02-18  15:06:02 ===

Edited by strathglass, 18 February 2014 - 12:53 PM.


#2 Jim Byram

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Posted 18 February 2014 - 03:17 PM

This works for me.

http://whollygenes.s...m/tmg8setup.exe

 

And try these suggestions to get a clean install...

http://www.whollygen...showtopic=14634



#3 strathglass

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Posted 18 February 2014 - 04:08 PM

Thanks for the link ... that is the 8.08 version, just what I needed - that installed fine (since no uprgade required!).

The link should be on the web site still I think!

 

Regards...






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