tmgsetup.exe has been changed to tmgsetup.0xe

[Qwan 0]

Recently Charter Security Suite identified some kind of malware or virus in my tmgsetup.exe file and it changed the file name to tmgsetup.0xe. I can't seem to download the tmgsetup.exe file from the forum. Each time the download fails. I can't delete the .0xe file or change the name because it will only allow the administrator to do either process. I don't recall how to sign in as the administrator. I'm the only person who uses this computer. My program seems to be working fine, but I want to have a copy of the setup file in case I need it in the future.

[Jim Byram 0]

It sounds like you are trying to rename the file in some privileged location.

 

Copy the file to your desktop and try renaming it there.

[Michael Hannah 0]

I don't recall how to sign in as the administrator.

You will need to figure this out since TMG, like most programs, requires administrator privileges to install it.

[Qwan 0]

I am the administrator and there is no password. There are no other user accounts. I am logged in as the administrator. I get a message that "file access denied" and that I need permission from "Barb-PC\Barb" to make changes to this file. That is the name of my computer\administrator account.

[Qwan 0]

I can't delete, re-name, or move the file: tmg9setup.0xe. It tells me I need permission from the administrator. I am the administrator and there is no password. I am logged on as the administrator and there are no other user accounts. I've tried multiple times to download a new copy of tmg9setup.exe but every time I get a message "failed - download error".

[Qwan 0]

Problem solved. Reported problem to virus protection program. Used virus protection program to delete the re-named files. I excluded the tmgsetup file from being scanned. I turned off the virus protection and downloaded a copy of the tmgsetup file from a backup copy I had in the cloud. Turned back on the virus protection program. Re-scanned computer and the tmgsetup file is still there and wasn't flagged or changed.